Kwik Fit - Sutton Coldfield Reviews Summary

Customer Service

Pros:

• "Managed quickly and happy to help."
• "Great service on Saturday - arrived without an appointment to see if a job could be booked in and I was told it could be looked at if I came back in an hour."
• "Phoned at 2pm on Sunday 12th November (they close at 4pm) with a leaking valve. Told me that they were very busy but, to come anyway in to check if the had the correct one (they had) and if they could squeeze me in. They did!"
• "Came across as very trust worthy people as well."
• "I'm so impressed with the team at Kwik Fit - Sutton Coldfield. Sam approached me and asked if he could help."
• "Really great service from Sam and Josh getting my tyres replaced. Very kind and helpful and answered any questions I had without issue."
• "Given the time, professionalism and consideration to resolving the problem I would heartily recommend KF Sutton Coldfield and my thanks to Richard who cared to do the right thing."

Cons:

• "Poor service. I booked a slot to get a brake check and when I arrived was told they would not be able to do anything till much later."
• "Wouldn't use again."
• "I have never used Kwik Fit before but having a flat tyre at 4 o'clock on a Saturday with 2 kids in car, decided to pop in. Was turned away and told to drive to their Erdington branch due to lack of 'manpower'."
• "I asked to be called when it was ready, no one called."
• "Don't know to be honest how well these here would have done their job because after calling 5 times a day for a week... nobody answers the telephone."
• "Had a pre booked MOT appointment. Arrived 30 minutes before arrival time and then proceeded to wait 2 hours whilst other customers were prioritised and I was left with my son waiting and waiting. The manager was apologetic but the service was awful."
• "Worst customer service ever! Avoid!"

Pricing

Pros:

• "I’ve taken my car to Halfords and been told work would cost £250 then brought it here to discover the work wasn’t necessary and only been charged £40 at Kwikfit!"
• "Kwik fit fitted my tyres and I used them as they were the best price."
• "Booking the MOT online was both easy and by opting for a later time I was able to get a really good deal."
• "I chose Kwik fit because of its convenient location and the price was the best I could find."
• "Result was no expensive tyre replacement and at no cost a new valve."
• "What truly stood out to me was their no-hassle approach to issuing a refund for the tires I had ordered but didn't need."
• "The lovely men at Sutton Coldfield Kwik Fit dealt with my car straight away. I needed a new tyre & they gave me a discount for being an NHS worker."

Cons:

• "If I could give less than one star I would! Possibly the most disgusting, money grabbing extortionists I've ever come across!"
• "Tyres super expensive."
• "They tried to charge my Nan £650+ for a service and to have her break discs and pads changed!"
• "Thought it would be cheaper but costed me more than many more places."
• "£25.00 for a puncture repair, and they didnt even have to take the wheel off, and if i had took it my self instead of the mrs it would NOT have been done there, and now neither will any others i have absolute rip off."
• "Car had an mot and failed on tyre tread on 2 front tyres. Qwik fit offered to fit 2 new ones for us but charged £50 per tyre extra than their online cost."
• "I just visited the Sutton Coldfield site and was quoted £258 for two front tyres, the online price for same tyres is £169, i was shocked with the price difference. I eventually got the same brand tyres somewhere else for £118."

Professionalism

Pros:

• "Just friendly, professional, good, honest people working there."
• "Manager Richard is an absolute credit to the company. Polite, professional, knowledgable and extremely helpful!"
• "First and foremost, the staff at Kwik Fit in Sutton Coldfield were incredibly friendly and professional."
• "If possible, I always use this branch because I trust them implicitly."
• "Their honesty and transparency were greatly appreciated, and it immediately put me at ease."
• "Richard is honest about the time it will take and the guys do a good job."
• "Really lovely people working at Kwik fit, thought everyone was very friendly, especially Richard, explained everything clearly and happy to show you where the issue is with what you came in with."