Address: 144-148 Lee High Rd, London, SE13 5PR, United Kingdom
Phone: +442083189219
Rating: 3.8
based on 109 reviews.
Customer Service
Pros:
"Very efficient and friendly, they explained clearly and did a good job."
"The men that work there are really friendly and professional."
"They accommodated all my urgent work in a reasonable time, despite them having a busy workload."
"A very good service polite and helpful I would recommend kwik fit to everyone."
"Eddie and the team were great. The service provided was professional and personable."
"Customer service is really good I feel that they really looked after me for my MOT Eddy and Barry are very nice people understanding and treat me well very happy with the service."
"Staff were very friendly and helpful also pointed things out after a thorough inspection."
Cons:
"Awful customer service, atrocious on site admin and MOT booking. Went elsewhere."
"Avoid this place, poor service and rude staff."
"Wrong information from website incurring a very abrupt manger as well as some other staff being rude."
"Rude and arrogant manager. I stood outside for 15 minutes with 2 other customers who had been told to move their cars, after which the manager went back in and shut the door, ignoring the customers."
"The staff were quite snide and rude, not sure why."
"Michael was extremely rude and disrespectful and tried to palm my car problems off to his friend, who is NOT a kwikfit employee."
"Appalling customer service in person and by phone. If I could do zero stars I would!"
Efficiency and Timeliness
Pros:
"The repair was carried out next day in an hour."
"Been here twice now and brilliant service each time."
"Quick and efficient, and the guy who did it was polite and very helpful at pointing out other potential defects that would need attention at some point."
"Even though there was only two staff available one controlled reception and the other covered all duties involving cars etc..my two front tyres were changed and balanced in just over half an hour."
"It was fitted all within 30 mins of the initial phone call."
"Fast friendly service, the guys worked seamlessly together in a very busy but extremely clean garage."
"Just had a very fast, friendly and efficient service from Eddie and Alfie, who patched up a nail puncture in my tyre on the spot."
Cons:
"Not such a Kwik fit I came here and waited 45 mins for them to tell me I had a puncture."
"I've called them today at 14.30 asking them if it is possible to reach in one hour to replace my tyre. They told me to come. I've arrived there at 15.30 and they told me that the tyre machine is not working."
"Booked online to have type replaced and paid extra for specific slot two days ahead. But they were busy when I arrived, with 45 minute wait possible."
"Went in for an exhaust- told it would be an hour. It took three and half hour and cost a lot of money!"
"An hour and a half to get a tyre changed."
"Just for brake pads to be replaced it took them from 9 am until 5 pm, I thought they stand for their name kwikfit but I suppose they should change it to slowfit so customers don't get disappointed."
"I stayed in the center waiting area to ensure my car get picked up next. Waited until 4pm to find out my car failed MOT."
Professionalism and Expertise
Pros:
"The mechanics at the Lewisham branch have always provided me with great advice and a better service."
"First class service. Friendly staff, very professional and what was amazing is they saved me money by recommending a cheaper product."
"Eddie showed me the worn out components and explained the cost breakdown thoroughly."
"Really had an excellent service from these guys, fully recommend."
"The Technician who worked on my vehicle was one of the experienced."
"Always a brilliant service for my MOT but the team there really went above and beyond at my last visit."
"Saved me from doing big damage to my car, wanted the exhaust looked at, whilst they were looking they spotted an oil leak."
Cons:
"Avoid this place. MOT fail because of small cut on tyre protector. Offer me to buy a new tyre for £285."
"Popped in yesterday because I had a screw in my tyre and wanted a puncture repair. Was told that it wasn’t possible because puncture was near edge of tyre and I would need a new tyre for £345."
"They failed my car on a tyre that was road worthy after mistaking a splice mark for a bulge."
"**** Huge waste of money*** went to service my car, overcharged for work that did not require doing."
"Dont deserve any rating - Would not recommend to anyone. Booked an MOT they failed it and told me that I needed parts for £770."
"Bottom line is, do not use Kwik fit for a full service as it seems all they did was 'check' the car and you pay £193 for nothing."
"Extremely poor customer service and expensive quotation to fix MOT fail advisories."