"Really excellent company, went above and beyond from start to finish."
"Car has been returned to us clean, no damage, driver was very polite and kind."
"What a lovely experience. They have your car ready."
"They booked me into a local repair shop, I showed up the same week, and the repairs were done."
"Guys who work there are nice and friendly."
"Staff was polite and professional."
"The nicest group of guys ever. Exactly the kind of friendly face you need after having to deal with the mess that is Stansted Airport!"
Cons:
"Very poor customer service ...your lucky to get a grunt from any member of staff."
"NEVER USE THIS COMPANY! APPALLING CUSTOMER SERVICE. TERRIBLE ATTITUDE!"
"The people running this company have changed since the pandemic and they have not notion of the meaning of customer service."
"THIS COMPANY BE AWARE THE MANAGEMENT REFUSES TO CALL BACK POOR CUSTOMER SERVICE."
"The staff when we arrived on Monday morning had clearly woken up on the wrong side of the bed as they were incredibly rude/standoffish."
"Awful rude staff who refused to collect us from the airport."
"Very arrogant staff, our car was broken when they did bring it back to airport."
Location & Accessibility
Pros:
"Close and convenient, and check-in and out was quick."
"Such an easy booking process and a lift to and from the airport."
"Transfer to the airport takes about 5 minutes and is at least every 10 to 15 minutes."
"The location was great, easy to find and we had no waiting time to get to the airport."
"Really quick shuttle service to and from the airport."
"On the arrival we have called CSL as soon as we collected luggage and when we came to the meeting point they were already waiting for us."
"Upon our return they came straight away after we called!"
Cons:
"Not easy to locate no signage for CSL parking outside."
"On the way back, we tried to call 10+ times to request a shuttle return as dictated upon check in, but the phone number kept disconnecting."
"I got to the parking in time for my flight, office was closed and the phone was ringing in the office with no one answering."
"However, difficult to find in the dark. Needs a lit sign as it's not obvious from the road."
"Aside from it being the most sketchy place on earth, we were informed only on arrival that it wouldn’t be open when our flight would return back to the UK as it was past midnight."
"We were then told, in order to get to the place, we either had to get a £60+ taxi (for a sub 10 minute journey) or walk through the bushes/a forest in between some main roads."
"Flight arrived late after midnight. CSL only operate 0400-2359."
Vehicle Condition
Pros:
"Car has been returned to us clean, no damage, driver was very polite and kind."
"They soon had our car loaded up with suitcases and got us on our way home."
"My car was returned as clean as it was dropped off with no damage and just a few extra miles on the clock."
"Car ready to go when I got back."
"Does exactly what it says on the tin. Close and car came back fine and with hardly any extra miles on it."
"They even washed my car."
"The car was moved 7 times during my absence to different parking locations."