Vets Now Gillingham Reviews Summary

Veterinary Care

Pros:

• "The staff and vets were amazing and did everything they could to help my cat feel better."
• "As my dog was having trouble breathing, the nurse took him off me and put him on oxygen."
• "The vet was very helpful and reassuring. Gave the cat a very thorough check."
• "Upon arrival we were seen promptly by one of the Nurses."
• "Peter was amazing with our dog, even comforted him in the kennel after his surgery."
• "They saved my dog’s life. My dog was choking on a rubber ball."
• "After phoning Vets Now on a Sunday morning, we turned up there to have my dogs ear examined."
• "Absolutely brilliant after thamesmead refused and said it wasn't urgent."

Cons:

• "Poor communication and very expensive."
• "They gave our cat a wrong diagnostic which we solved on our vet more cheaper."
• "Apologies for the long post but I would urge anyone with a pet in critical condition to go elsewhere."
• "Worst experience with the worst vet who was incompetent, negligent, uninterested and rude."
• "Dispite telling emergency vet my dog had infection, I was sent away with nothing."
• "Extremely short staffed, unable to keep clients updated."
• "I took my dog to your emergency vets, staff were good, my problem was, you warned me of the initial fee."
• "Utter chaos. You need to up your game and down your fees."

Staff Attitude and Professionalism

Pros:

• "Everyone was really efficient and kind. Excellent service."
• "I cannot thank Brendan and the Team enough for getting my boy back to me safe and sound."
• "We came to Vets now with an emergency with our cat. They were very welcoming and professional."
• "The staff at Vets Now were really lovely, gentle and understanding with our old girl."
• "Staff were really helpful and friendly. The vet was excellent and really put our minds at rest."
• "Professional and caring treatment received for my Buffy."
• "I sadly lost my dog 2 weeks ago. The upmost care and compassion the staff showed me at vets now."
• "Brilliant service and our saviours at 4am on a Tuesday when our cat decided to be extremely unwell."

Cons:

• "Lady at reception was unpleasant. Speaking very loudly about each case so the whole waiting room could hear."
• "We called to take my dog down as she had passed away. There was no sympathy from the lady on the phone."
• "The vet was excellent. Were seen immediately. However, the nurse we first encountered first, was not professional."
• "Appalling care. Sat aftenooon Dog had wounds to his ear. Vets now only put a bandage on."
• "I felt like I wasn't listened to and made to feel like there was nothing wrong with my cat."
• "I cannot express how much I regret taking my pet here. The reception staff were not exactly friendly."
• "The vet care was excellent but sadly the receptionist was awful."
• "Clinical care was good. Staff were helpful and considerate and the vet talked to us at length."

Pricing and Affordability

Pros:

• "The only plus is that they are open 24h, rest of it is not so great…"
• "Although treated with respect, was seen after about half hour it was quite busy. Really friendly staff."
• "Everybody was so friendly and kind from start to finish, when I thought I was going to loose my dog."
• "Very pleased with the attention we got for our dollyrang up at 020.00 and the lady on the phone couldn't be more helpful."

Cons:

• "The staff and vets were amazing and did everything they could to help my cat feel better although for a horrific price."
• "Poor communication and very expensive."
• "We took our 16 year old cat to be put to sleep on a Sunday morning, we did not have to wait long we saw a consultant within 10 minutes, they were polite and professional, it was all done in 15 minutes, now be warned! they charged us £388.50p."
• "I asked to take her away and was charged £440 for her consult fee and pain relief."
• "Too expensive. Although treated with respect, was seen after about half hour it was quite busy."
• "I took my dog to your emergency vets, staff were good, my problem was, you warned me of the initial fee, nearly £300."
• "Utter chaos. You need to up your game and down your fees."
• "Vets are out of this world very helpful and knowledgable and put you at ease when you are stressing about your pets, the only down side is the fees even with insurance the out of hours fee is not all refundable 😢."