Address: Stocton Cl, Woodbridge Rd, Guildford GU1 1HR, United Kingdom
Phone: +441483346628
Rating: 4.0
based on 101 reviews.
Quality of Veterinary Care
Pros:
"Staff were very caring and professional, felt very reassured that she would be well looked after."
"The triage nurse was very knowledgeable and gave our dog a thorough checkup."
"Great vet. We went back for a check up the next day and my dog was pleased to see everyone which is a great sign of how everyone there loves animals."
"The vet herself was brilliant. The cat was stressed I was stressed but she sorted her out comprehensively and with knowledge."
"My dog was bitten by an adder on Saturday morning, the vets and staff at Vets Now were brilliant and so kind with her."
"The staff at vets were amazing. Kept me well informed. My cat had fallen out of a tree."
"The emergency vet I was sent to did not have exotics experience at all."
"Very attentive staff, and we felt our 'Jack' was left in good hands overnight which took away some of the worry."
Cons:
"Saddest thing is they care more about money than the dog."
"They charged us £400 for an injection that paused the vomiting for 1 night, then gave him some medication that made his stomach 5x worse."
"The vet didn’t seem sympathetic or seem to care one bit about any animals, only the money."
"I also had it suggested to me that the vet my cat saw misinterpreted the x ray and no x rays were sent to the orthopedic vet practice as promised."
"The Vet we saw was not very friendly or empathetic, quick enough to charge extremely high prices."
"The vet gave my parrot a pain killing injection without consulting me first."
"Vet was very careless when treating my kitten who’s only 6 days old."
"I wish I could give zero stars. Don't use them or trust them with your beloved pets. I found them appalling."
Customer Service and Communication
Pros:
"The vet nurse was lovely and receptionists were pleasant."
"Customer services team for vets now are extremely rude, unhelpful and unprofessional. Also all about the money."
"The staff at Vets Now in Guildford were very helpful - our young cat was experiencing congestive heart failure."
"The receptionist that I spoke to twice on the phone was the ‘perfect’ person for the job. She was kind, understanding and very helpful."
"I can not thank this team enough. Everyone from the receptionist, nurses and the vets."
"I cannot thank you enough Vets Now Guildford. You saved our dog after anaphylactic shock, the result of a Bee sting. Excellent swift attention."
"I found everyone really friendly and helpful.."
"I visited vets now in Guildford yesterday after rushing my Springer Spaniel to them after it was attacked by another dog."
Cons:
"First, I tried to explain to the receptionist that the name that my partner gave her was not the name we are registered at our vet."
"Then, after me not being scared of the police coming, he treaten us to not take care of the dog and send our dog back cause telling him my opinion is rude."
"When I tried to pick up my dog, they didnt want me to be in their premise but happy to take my money."
"The only ok thing about that place is a friendly reception lady."
"I couldn’t get anyone to answer the phone after 20 mins on hold in an emergency."
"We kept getting told different things by different people that worked there then acted as if we were lying."
"I had to ‘force’ myself to hand over my precious dog into the hands of a vet I didn’t know."
"DO NOOTTT USE!!!! I had an emergency on a Sunday and this was the only place to go."
Cost and Billing Practices
Pros:
"This was helpful as it saved us the consultation fee, Toby has now settled down and appears to be well."
"It was very useful to be able to get treatment at the weekend albeit at great cost."
"Great service vets-wise and cannot fault it BUT I paid £25 in addition to a sizeable Emergency vets bill."
"They were quick to answer the phone & very pleasant, however they were supposed to phone me back with advice."
"My vet was closed, and their emergency service was over 30 miles away."
"Vets Now couldn’t of been more helpful when my dog was transferred for overnight care."
"Out of hours visit for our dog who was taken ill, the staff are pleasant and helpful, but the charges are very high."
"Nice vets and nurses. Eye wateringly expensive for quite simple and routine care though."
Cons:
"He then accused me of being rude when I was just direct and tell him that 700 pounds is quite a lot for a lot of people."
"They managed to stop our rabbit’s heartbeat and kill her during this extremely low risk process, which is appalling."
"When I phoned they were very helpful. They told me I could pay later on as I didn’t have the funds and my parents were out."
"Absolutely appalling veterinary practice. If you care about your pet, don’t even consider using Vets Now in Guildford."
"I used this out of hours practise when my family pet took a reaction to a wormer."
"My poor dog had to go to these vets in early June, he was treated and needed to go to a referral centre."
"Very disappointed by the unreasonably high charges and lack of transparency on the costs."