Village Vet Hampstead Reviews Summary

Customer Service

Pros:

• "Every interaction with them has been positive, friendly and professional."
• "The reception team and vet were incredibly friendly, knowledgeable and helpful."
• "The receptionist was really calm and friendly too, and the veterinary nurses who I met were lovely."
• "Customer service was exceptional."
• "The receptionist was really helpful and patient."
• "Very helpful and supportive staff(receptionist, vet etc)."
• "Friendly and helpful receptionists too."

Cons:

• "Ok so they didn't call back the minute they said they would."
• "Then no one told me anything."
• "The lady on the phone was very short and seemed like she wanted to get off the phone as quick as possible."
• "Throughout the night, no news, no phonecalls... I had to call 3 or 4 times to have some news as we were completely kept in the dark on what he had."
• "Phoned to ask for an appointment and to get some idea of fees for our poorly cat. Receptionist was obstructive, unhelpful and unpleasant."
• "The 'Customer care assistant' Maroh Hamdallah, needs to stop rolling her eyes when talking to you and having an attitude for no reason."
• "She definitely needs customer service training as she's extremely unprofessional, and her behaviour is the last thing you want to deal with when having to visit this veterinary practice."

Veterinary Care

Pros:

• "They looked after our baby boy very well and they are the only 24/7 vet practise we know of in this area."
• "A massive thank you to Dr. Sam and Dr. Chloe."
• "Simon, a vet at another branch with a special interest in eyes, was not doing consultations on the day that my dog's eyes were injured, but he made an exception and saw us within two hours."
• "The vets' judgement and all the advice we were given throughout the 3 day treatment was brilliant."
• "Our first vet, Dr Hinnah, was so understanding and acted quickly to get the necessary imaging done."
• "Laura Woodward successfully operated on the broken pelvis and they kept him in for observation for a few more days including some physio."
• "We were attended by vet Laura on an emergency visit. She was very professional and showed genuine care and concern for our little cat Buboy."

Cons:

• "I felt like that this whole thing is so unreasonable and over charged."
• "Charging a fortune for poor advice from junior idiots."
• "Neither Village Vet Hampstead nor Spot ever called us to check to see what happened to Leo."
• "He also had bowel issues due to the stress, which the clinic refused to support us with in the following days."
• "They are only there to take your money, they don’t care about your pet."
• "Very sad to see that something could have been done but didn't because of ... Money basically."
• "Horrified by the callous way these people treated a sick animal."

Communication

Pros:

• "I also find accessing the team of vets for dialogue very easy."
• "When shifts changed I found the appropriate vet was always filled in."
• "Every single step of the way Chloe went above and beyond and we are forever grateful for that."
• "Because it's a 24 hours hospital one day we met other nurse than the next day but everyone was prep, knowing about our cat's situation!"
• "We also had the pleasure of chatting to lots of nurses along the way, i didn't catch all of their names sadly, but nurses Georgina Forster, Caroline Loob, Domante Semetait were amazing!"
• "Our dog started twitching and having other strange symptoms so we decided to give them a call and they were absolutely fantastic on the phone."
• "John, the head vet at the Hampstead branch, understands how much my dog means to me, he personally calls me back whenever I called the surgery or sent in an email."

Cons:

• "Both times they adjust the charges and suddenly increase fees when you are at your lowest ebb."
• "Spot and Village Vet Hampstead could have sent us to the RVC early on, instead they gave Leo back undiagnosed and insisted we settle a 3 thousand pound vet bill."
• "Extortionate prices for simple tests such as bloods and x-rays."
• "No foreign object was found, the biopsies were normal, and they said they didn't know what caused her to feel ill."
• "No sympathy for myself and my family when a beloved pet recently needed end of life care."
• "We were not offered any other options and felt urged to proceed with surgery."
• "THEY MADE A SILLY MISTAKE AND NOW MY PET IS DEAD."