"Jasmine the vet was great, very knowledge, calm and kind."
"The vet and staff were very communicative and explained the choices we could make in a simple way."
"The nursing staff were very sympathetic to our distress at having to say our sad goodbye."
"The vet was very thorough and caring."
"All the staff at the vets were very lovely they mad myself and my pet very comftable."
"Francisco Costa and his team were fantastic."
"Professional, accommodating and putting my pet needs first."
Cons:
"Vets now only care about money NOT THE ANIMALS."
"Worst vets, had to take my dying chicken here on a Sunday as I didn’t think she’d make it, the vets had so little care for all the animals in the clinic."
"So communication with owners is not good."
"This morning she died. We asked you for help you didn't help us you are a disgrace to the service and you should hang your head in shame!!!"
"Terrible, called about our chinchilla, told us to come down and then tell us when we get there they never seen a chinchilla before and sat Googling information."
"Her manner was rude and abrupt."
"Absolutely no people skills at all."
Cost and Efficiency
Pros:
"They handled the insurance claim directly which took that stress out of the situation."
"There was no rush and I had time to say goodbye."
"I’m very pleased with the vet, she was caring, you can tell they care about the animals, it’s not just money."
"Reception team were also very friendly and helpful."
"I had a great service at Vets Now Thamesmead, I called them for an emergency for my cat, and they took the situation very serious and dealt with it instantly."
"I was able to spend precious time with her without being rushed."
"The staff from the moment the call was answered we're amazing, the vet was patient and compassionate while my kids said goodbye to their best friend."
Cons:
"Monumental rip off. We were told over the phone that an UTI is an emergency for a cat."
"For a consultation they wanted to charge £290 and that doesn’t include given medication."
"The consultation just for check up is about £180 not include the medicine."
"£179.50 for a five minute consultation. And then a suggestion of a further £500 plus for blood tests."
"Still £110 pound for less than 5 mins of effort? Really?"
"Like all vets though and due to the lateness of the appointment, they were very expensive."
"Their pricing is exploiting people at a vulnerable time."
Communication and Customer Service
Pros:
"The vet, Marta, kept us clearly informed about the condition of our cat and gave advice when we asked."
"They were efficient and helpful, explaining the symptoms and treatment to me clearly."
"They provided him with fantastic round the clock care, communicated regularly, explaining what they were doing to try and help him, and prepared us for the worst case scenario."
"The team were always happy to speak, and estimates & timescales were provided regularly."
"Obviously it’s very expensive for your animal to need treatment out of hours (get pet insurance!!!) but knowing that a vet is always available when you need them is very reassuring."
"Great to have 24/7 service."
"The receptionist was lovely, and handled our emotions really well, she was kind and set our mind at ease."
Cons:
"Utterly disgusted! Called to get my rabbit seen to and he’s hurt his paw."
"When I finally say a vet he refused to even observe my chicken when I was told he’d 'give it a go'."
"The receptionist, probably preconditioned to being berated by customers for the atrocious level of service, came out all defensive."
"awful.. possibly worst ever customer experience in my life."
"Unfortunately they didn't ring me back until midnight after I had tried to ring twice!"
"No kind words or sympathy were offered at all."
"I then asked if a vet could call me to discuss whether a visit was necessary and I waited for hours to get no call at all."