Address: Unit 1 The Links, Herne, Herne Bay CT6 7FE, United Kingdom
Phone: +441227634459
Rating: 4.6
based on 145 reviews.
Compassion and Care
Pros:
"The dedication, care, love, support and compassion the on duty vet showed us and our children was something that will stay with us forever."
"Everyone was so kind and supportive. Thank you for the best care you provided to our Betty!"
"Vets Now were amazing, really kind, efficient and the vet was incredibly nice."
"The genuine care and compassion these people gave to my cat and myself was exceptional."
"They are amazing I can't thank them enough for the support... the care and support after was amazing."
"The staff were so kind and told us we could call at any time day or night which gave us total reassurance."
"The care professionalism and kindness were fantastic and thankfully Charlie is on the mend."
Cons:
"One of the worst experiences I've ever had in my life. Their lack of compassion is only matched by their greed."
"Learn some compassion and customer service."
"One of the worst experiences I’ve had... this practice shows zero compassion, care or love for the animals they treat."
"Hope and pray that you never need to use this out of vets emergency service. They are purely focused on the money."
"But still no compassion just persisting money from is in the middle of the night."
"She was more than happy to let my dog die if we couldn't come up with £900 at 10pm at night. Absolutely disgusting."
"In summary, this practice shows zero compassion, care or love for the animals they treat. Instead, all they see are pound signs."
Professionalism and Efficiency
Pros:
"We cannot thank you all enough for your kindness and professionalism shown when we bought Casper into see you. We sadly knew he would need end of life care."
"Excellent service. The emergency vet only did what was necessary to help my cat."
"Very tentative and very good with my cat who was not very well."
"The vet who pronounced our dog dead was so sympathetic and very genuine."
"The nurse and vet were calm, caring and professional and we really appreciated the prompt attention he received."
"The staff were brilliant. Our dog was in urgent need of a vet... Took him to the emergency vets they did a fantastic job looking after him."
"The first point of contact was Heather the receptionist who was friendly, helpful and reassuring."
Cons:
"Took my cat with suspected stress caused uti and nothing was done, no medication given, no tests carried even with samples being provided."
"The lady who I was dealing with kept cutting me off, interrupting and just generally really rude and passive aggressive."
"The receptionist walked in waving the card machine for payment whilst I was laying with my still warm dead dog."
"The head office in Scotland tell me they have opened an investigation but now refused to let me collect my dogs remains until the full bill has been settled."
"We have had a very distressing time this weekend due to the unethical way we have been treated by this practice."
"The vet on duty was inexperienced and offered no real diagnosis other than to urge me to have the dog put to sleep."
"I called the vet the next morning and she didn't care at all."
Cost and Pricing
Pros:
"The only reason I don't give a 5 is the price is huge, but that's the case for any out of hours vets."
"Only not a 5 star as the out of hours cost is so high but we were made aware of this prior to our visit."
"We completely get the need to charge a high fee for out of hours care... but £50 for a paracetamol with a dispensing fee for home pain relief is disgusting."
"After the initial shock of the cost, from the moment we arrived, the care was second to none."
"The service they provide is so important, my family, Pip and myself will be eternally grateful to them."
"We explained that as it was midnight and we rushed over (40) minute journey and due to our situation we simply didn’t have cash on us or finances until the next day."
"The prices are extortionate which is very sad as you can only come here if you have money as you have to pay immediately."
Cons:
"We phoned the out of hours vet because our dog was having a bad fit to be told that there would be a charge of £296."
"I asked for a written invoice, so they said they would sort that, then they bought the dog out and said price was higher at £580."
"Rang on Sunday afternoon, because my dog's nail was hanging off and she was in pain. Was told they could clip the nail as emergency for £78 providing no additional treatment was required... They then phoned me to say the nail had been removed and my bill was almost £280!"
"Avoid unless you want to remortgage the house. We took our cat there a few weeks ago on a Sunday. Was charged nearly £300 just to walk through door, without any treatment."
"An absolute rip off. I was quoted £900 to £1,000 to have my dog sewn up."
"Would not use them again. Also took £500 admission fee as soon as I got there, then apparently had no idea what the £500 was for and it didn’t show on my final bill."
"Being told that if you don't pay the full amount within 7 days it will go to a debt collector is callous and tactless."