KFC London - Earls Court Road Reviews Summary

Customer Service

Pros:

• "The staff members were friendly and provided excellent service."
• "Yesterday night was a great experience here as the staff were amazing, all smiling and very friendly."
• "Quick and friendly staff; don't know what's changed, but this used to be the WORST tasting KFC ever!!... Now it taste like regular KFC."
• "The food was really tasty and they delivered to me very fast."

Cons:

• "Staff not trained to work under pressure. Very chaotic counter."
• "The customer service was appalling."
• "Manager outright and rudely refused to accept the order."
• "Terrible customer service! Customer and queue handling not a priority and order takes too long to serve!"
• "The staff basically ignored us while we were waiting to order at the front of the queue for as long as 10 minutes."
• "The members of staff are extremely rude and they do not have even the basic of basic courtesy."
• "Possibly the worst customer service i have ever seen. Staff act like they are doing you a favour, dont wear gloves, are absolutely rude and disgusting!"

Cleanliness

Pros:

• "Also I have been many places and I never find toilets clean, but here the toilets clean and dry."

Cons:

• "When I initially came in there was rubbish everywhere."
• "Their bins were overflowing and nobody bothered to clean it."
• "The tables are overwhelmingly untidy."
• "Simply awful service from uninterested staff! No real cleaning of tables etc and the toilets are probably the dirtiest I have ever seen!"
• "The place stunk like a public toilet."
• "The whole place needs cleaned. The toilets are unclean and stink and it really is a hygienic problem."
• "The place was filthy and smelly. Tables had trash everywhere and they were all uncleaned."

Food Quality

Pros:

• "Food was lovely, tasty, great value for money would definitely recommend."
• "To be fair, the food is actually quite good."
• "must say the original recipe chicken is the best I have ever had, no KFC can make the chicken breast this tender."