Cargiant Reviews Summary

Price and Value

Pros:

• "The cars are very competitively priced."
• "Great variety of cars available and something to suit almost all budgets."
• "The cars are very well priced, I understand they buy bulk from corporate fleets."
• "I recently purchased a car from Car Giant and I am pleased to report that the price and quality of the vehicle are commendable."
• "Incredible selection of cars and low prices."
• "The selection of cars is fantastic, all where well presented."

Cons:

• "Prices are a bit high if you compare them to other dealers in the market."
• "The valuation of part exchange of this place is just unacceptable!"
• "The interest rate is 14.9%. The market rate is 10.9 - 11.9%."

Customer Service

Pros:

• "Fantastic service provided by Junior. Extremely knowledgeable, not pushy, personable and had a good sense of humour."
• "Amir in the collection department also gave great customer service."
• "Pros - William, in particular, was outstanding in his service and enthusiasm for his job."
• "The team on a whole we're extremely welcoming and helpful."
• "The service from the salesmen were fantastic and they made us fully aware that the car needed the service."
• "I would highly recommend, this very professional company."
• "The people here are great to deal with and seem proud to be there."

Cons:

• "I had a highly disappointing experience at this car dealership."
• "The salesperson's behavior was incredibly rude and unprofessional."
• "This place is an absolute joke!"
• "I have had the worst experience ever at this place called cargiant."
• "They advertised a car on Autotrader for a good price, nothing even close to a bargain."
• "They acted like they understood their customer needs, but really didn’t."
• "The inept salesman managed to annoy me so much that I walked away from the sale."

Buying Process

Pros:

• "Having bought from Car Giant over ten years ago, I was vaguely familiar with the whole procedure. But it is all a lot slicker I have to say."
• "Quite an experience! Hundreds of cars, available to see and test drive."
• "The collection process was amazingly efficient - thanks Leonardo!"
• "The pickup process was quick and efficient."
• "First time dealing with Cargiant and will recommend the company to friends and family."
• "Went in to look at a car and possibly part exchange our car. Terrible price for the part exchange way below what we've been offered from other garages."

Cons:

• "The car buying process is incredibly long!"
• "Even if you pay the reservation fee beforehand, you are not part exchanging, or getting finance and there are no issues with the car - you'd still be there for 2-3 hours."
• "We had to return another day."
• "The process of buying the car is extremely poor."
• "You spend about two hours just waiting around to be called forward, like being in a hospital waiting room."
• "My appointment was at 1:30pm and it is 2:40pm and still waiting to be called."