S & S Repair Centre Ltd Reviews Summary

Quality of Repair Work

Pros:

• "My car was repaired to an excellent standard."
• "They got my car done in a swift week and a half and it looks absolutely brilliant!"
• "After finalising repair details ... my car was ready to be picked up ... they did a phenomenal job."
• "It was a challenging job at hand, but the guys delivered the goods, did their work, and my car looks brand new!"
• "My car looks brand new. Couldn’t have asked for a better service at all!"
• "They even cleaned and polished my car. Jake managed the whole process extremely well."
• "Picked up my VW golf today ... and was really happy to see what an excellent job they`d done."
• "Jake worked wonders to get the bodywork of our Mustang back to immaculate condition."

Cons:

• "They left this odd white powder on the outside of my car in the little crevices ... this took a few washes to come out."
• "Repair insurance claim, I went to collect my vehicle and the car interior was like a painter and decorator had been in all 4 seats."

Customer Service

Pros:

• "Jake and the team were very friendly and professional from start to finish."
• "Jake, Lloyd and the team were very professional, responsive and timely from the beginning."
• "Jake made me feel at ease and I was very happy leaving my car in his and his colleagues capable hands."
• "I arranged to use S&S repairs through my insurance company and they collected my car super quickly after the accident."
• "Fantastic place! Great customer service and work done to the highest standard."
• "Jake and the team did a really great job, they also helped and gave advice regarding the insurance and started the job immediately."
• "Jake and his team were excellent, went above and beyond, sorted the car to an unbelievably high standard."
• "I received exceptional service from the time I booked my car in to the time I picked it up."

Cons:

• "This message was ignored until the following day ... ignoring all my queries and questions about the repair/ courtesy car etc."
• "I found you incredibly helpful and understanding and also competitively priced ... but the director (Hussein) wasn't even bothered himself."

Pricing and Value

Pros:

• "I am always recommending to my family and friends."
• "The price was amazing and reasonable, when I left the keys, they offered a courtesy car which is unheard of for a garage!"
• "I was thrilled by the cost, efficiency and professionalism of service."
• "I have used them about 5 or 6 times for both major and minor repairs and each time the car has come back like new."

Cons:

• "However, they left this odd white powder ... a minor inconvenience."
• "They seem to just make the price up as they go along. I had been quoted about 5 different prices, all for the same job."
• "Quoted £2,500 for total of 4 dents and scratches so £625 each. I have previously gotten my entire car resprayed for £3k!"

Speed and Efficiency

Pros:

• "They got my car done in a swift week and a half."
• "I arranged to use S&S repairs through my insurance company and they collected my car super quickly after the accident."
• "Fantastic place! ... Parts shortage did not affect the repair at all, car was ready in just few days after dropping it off."
• "Jake and his team did a really great job ... Great communication as well, and a very positive and welcoming vibe."

Cons:

• "All of this should have been clarified from the 11th at best, why was it dealt with so inefficiently, incompetently and with deceit."
• "AVOID! I made an appointment over the phone to get van body repair estimate. On site, the manager/owner tried to persuade me to let them do the whole insurance claim on my behalf which sounded a bit shady to me."