C & P Panelcraft Reviews Summary

Customer Service

Pros:

• "From the moment I first called the unit and was given the first advise, to the moment the job was completed...the customer care could not have been better."
• "I'm pleased to say that the service levels from C&P were exceptional, from regular updates received on progress, to the friendly courtesy car drop-off and pick-up personnel."
• "Very efficient administration from the receptionists booking in the car and payment."
• "The staff were second to none, Marie was always happy to answer any questions in a very pleasant and informative way."
• "Was kept updated on repair schedule, provided a new courtesy car and had door to door service....all done with a smile."
• "Excellent service, they ordered the parts needed before they took the car in, they kept me informed of the progress all the way through."
• "An absolutely pleasure to leave a 5 star review."
• "Always pick up the phone promptly; Always respond to emails; Commitment to SLA; Car pickup and drop was included; Staff are polite and courteous."

Cons:

• "Had to wait two months for a booking because this company was recommended by the insurers."
• "Had to wait a while to get the car booked in as they're so busy."
• "Very good but unfortunately my parked car was hit... there were delays from the insurer approving the works."
• "I am very please with C & P Panelcraft with the service I received, I fell down on my way to C& P Panelcraft and C& P help me to dress my womb."
• "This is the 2nd time I've had my car with them via LV insurance as part of my insurance claims."
• "I am very please with C & P Panelcraft with the service I received, I was inform all the stages of my car."
• "I've unfortunately had cause to return to C&P as a result of a failed ABS sensor."
• "My car went in for repairs and I was repeatedly told it would take 1 week... I eventually got the car back 17 days later after getting cross on the phone."

Quality of Work

Pros:

• "They picked my car up, repaired it in just over a week. You would never know it had been in an accident!"
• "I'd highly recommend C&P for any repair work."
• "The standard of workmanship and the regular updates made up for all this."
• "The work done on my Volvo XC40 is flawless and finish is as if its a brand new vehicle."
• "The bodywork repair was exceptional. The whole process from start to finish was stress free."
• "Great service. High quality of repair."
• "The repair on our Aygo is excellent- as good as new."
• "I've used C&P Panelcraft before and was very impressed with them so it was without hesitation that I returned when my Audi needed the brakes replacing."

Cons:

• "Although it took awhile to get my car repaired which was no fault of C&P the service I have received has been fantastic."
• "After waiting over 3 weeks for my Nissan dealer to give me a price and a time for this repair."
• "The repair took longer than planned when the new wing was found to have a dent and a replacement was not in stock and took several days to arrive."
• "Some months later an minor issue surfaced and i followed up on their advice. The problem was accepted and resolved without any issues or delay at no cost to me."
• "After getting an initial quote for front bumper replacement and paying to purchase it, i then took it into their garage the next day."
• "I do not know how competitive C&P Panelcraft is regarding cost of repairs however, the quality of repair on this occasion is excellent."
• "They are rude and extremely unprofessional, and don't be surprised if they try to scam you."
• "He then calls me an hour later and tells me that he's taken the car inside and had a look and discovered such and such damage beneath and if i didn't want to pay £2000 then i should come and take the car and leave."