Address: Unit A1, Northfleet Industrial Estate, Northfleet, DA11 9SN, United Kingdom
Phone: +441474568169
Rating: 4.9
based on 127 reviews.
Quality of Repair Work
Pros:
"Absolutely superb job - couldn't be any happier, many thanks!"
"Fantastic job, wouldn't know anything had happened."
"The standard of repair was very good and they fixed a minor issue with a washer hose connection promptly and without quibble."
"Not only did they do a fabulous, quality job on my Campervan, that is also my home but Sam and Steve went massively out of their way to help."
"Car looks great, cleaned as well."
"The work they done was fantastic and I would recommend them to anyone, they do a great job for a good price."
"Car was ready for collection 3 days later looking good as new!"
"They completed the repair works to a high standard and within a few days."
Cons:
"Didn’t do a good job, so I sent pictures. They didn’t fix the rear as they should, left the inside with stains, Horrid shine on plastics and stains on door."
"Worst experience I’ve ever had with s & r body shop. Didn’t finish the work with any attention to details and gave me the car back with a body parts missing."
Customer Service
Pros:
"Staff helpful and friendly."
"Really friendly and helpful staff."
"Staff are super friendly and informative about whole process."
"The owner and his team are so helpful, friendly and definitely went the extra mile for me."
"The guys were great, they kept me updated on the progress of my car."
"Staff go above and beyond for their customers."
"Very professional, they did a great job on repairing my car scratches, reasonably priced and even gave my husband a lift home."
"So you can imagine the relief to find the first review was good!, not only that, but practically all of them were good."
Cons:
"Only good point is they actually did a good job on bumper this time. Did not update as promised did not return car as promised and again asked me to collect car when ready."
"They charged me full amount and when I challenged them Steve said he gets this all the time so means you regularly cut corners and disappoint customers."
"You said you shut at 5 - according to google. We went round to get diesel, came back and you (or st georges) locked a car in."
Speed and Efficiency
Pros:
"Car repaired within a few days, much faster than I expected."
"They turned my car round in a day and a half which is unbelievable."
"Car was ready for collection 3 days later looking good as new!"
"Just picked up my car from S&R and I couldn't be more pleased! They were the best quote I got after going to several other places first and the work they did on my car which had been hit by a lorry was incredible."
"Just after we bought the car someone had keyed both sides of the car all the way from the bonnet to the boot. Took the car into S&R on Friday, and by Sunday they had all the panels repainted, polished, and the entire car professionally valeted!"
"Completed quite a big repair to my car within a week (other companies had told me they would need 3-4 weeks to do the same job)."
"The repair was done in very quick time and returned back to workplace as well."
"S&R Repairs recently repaired damage to my front bumper and lights due to an accident and I have nothing but good words to say about them! They were super quick and getting me booked in."
Cons:
"So my insurance arranged for me to have repairs done here. So impressed with service. My kuga sorted within 24 hours of drop off. I found staff so Polite and friendly. My car looks as good as new."
"Matt kept in contact through the weeks we had to wait for the insurers to sign off the repairs, and they also fixed two other areas of damage as an additional job at the same time - reasonably priced and good quality work."