Manor Veterinary Centre Reviews Summary

Veterinary Care

Pros:

• "The vets are always super helpful and will answer all my questions as well as this the Vets really take their time to check my cats are healthy and happy."
• "Ben and Jocelyn are fantastic and so gentle with our cats."
• "We're so grateful to the rest of the staff who deal with you with kindness, are friendly and caring."
• "The service was excellent, treatment and after-care fully explained. Friendly staff and the waiting area was very clean."
• "Manor Vets are fantastic at their Jobs. When they cared for our Dog last week they were able to give her a quick Op."
• "All the staff were always helpful and my very Sergio is probably the best vet I've ever had in the 7 years my rabbit was alive."
• "Wonderful vets..all the staff are friendly, supportive and helpful."

Cons:

• "A vet couldn't see a critically ill bird."
• "On the day of the appointment, I was told they have had an emergency case and there would be a delay."
• "I booked an appointment for my cat to have his claws trimmed to be told next available appointment is in 2 weeks."
• "The worst vet I had to book, if I can should place 0 stars."
• "I've found the vet Diana in particular to be fairly incompetent with large breed dogs especially."
• "I would not recommend this practice for small animals."
• "They don’t tell you the prices, you get the shock when coming to pay."

Customer Service

Pros:

• "Normally Manor’s receptionists are helpful and knowledgable."
• "Quick to give you appointments."
• "They are always friendly, helpful and a fair price too."
• "The staff were very approachable, informative & helpful."
• "Reception staff were friendly and welcoming."
• "Everyone from the receptionists, to the vets, are incredible."
• "The staff were all lovely to speak to at the front desk and all the staff I meant had a genuine care and high interest in animals."

Cons:

• "You should change the receptionist team as they are rude, arrogant!!"
• "Also the receptionist were rude and intimidating."
• "Reception were rude to another customer when she didn't understand her bill."
• "The reception staff are gestapo and are not helpful in anyway."
• "Reception staff are quite surly over the phone."
• "Your receptionist really needs to learn how to speak to people or at least be in a non facing / communicative roll in the practice before you loose more loyal, long term customers!"
• "1 star for The people at reception: they (she) are not very friendly and misinformed."

Cost & Transparency

Pros:

• "The prices are extremely reasonable, especially for the level of care shown to your pets."
• "Their prices are very good too, and I have often had a second pet consultation fee omitted."
• "Prices are always reasonable."

Cons:

• "Veterinary costs have also increased a lot in the last 12 months across the board, as have insurance premiums, so this is worth bearing in mind."
• "The bills do add up, but my little moggy is worth every penny."
• "The extra money isn't going into the pocket of the vets themselves but the owners, but the mark up on the drugs is significant."
• "They exploit peoples love for their pets and claim this treatment is needed, that treatment is needed."
• "It is generally on the more expensive side, and the vets do not make you aware of the price of medications during the consultation -you have to ask."
• "This place is a rip off. my mom is a pensioner and she takes her pets here because she can't travel or drive etc. and it's the nearest place. they over charge her, give her bills she wasn't expecting."
• "They took a swab test of my geckos eye and told me if i wanted the results for the test it would be £130 that doesn't include any treatment that would have to follow."