Oaks Veterinary Centre Reviews Summary

Veterinary Care Quality

Pros:

• "You operated on him the day after you first saw him which basically saved his life."
• "Somehow brought my cat back from the brink of death for which I am eternally grateful."
• "Our cat Ginny was seriously injured years ago and they saved her life."
• "Very professional and honest about how to treat and care for your pet, with the pets best interest at heart."
• "The treatment option offered here was much safer and cheaper than the treatment we've received at other vets."
• "Specifically has a rabbit savvy vet who is very good and knows exactly what to do with bunnies."
• "The actual treatment is good."

Cons:

• "A year on, my teenage dog now needs to see a behaviourist due to the trauma he experienced as a pup at the hands of this professional."
• "She was handling him quite ruffly to the point I thought he may be injured."
• "Rebecca failed to notice our dogs ear problem Infected Sebaceous Cyst and made it worse."
• "Rebecca Rowe Was seen holding my grandparents rabbit by one leg."
• "Rebecca held our cat from the neck with one hand like Sheba was germs she dropped her Approx 2cm above the table."
• "She just wanted to put our lovely kitty to sleep but I was not having it. She made my sister cry her poor eyes out!"
• "Our Dog has been more ill since given vaccines from here we were assured it is safe but Has been vomiting blood and losing fur since been chipped and vaccinated."

Staff and Service

Pros:

• "Staff are incredibly caring, considerate and friendly."
• "The nurses are kind, and take the time to answer all your questions and worries."
• "We have also had excellent service and care for our pets from all members of staff."
• "The nurses and receptionists are also great so friendly caring and helpful."
• "The staff are warm, welcoming and friendly, with a lovely telephone manner."
• "The reception staff very friendly, helpful, cheerful and loving of the animals."
• "The reception team are friendly and always willing to help."

Cons:

• "However due to rude nature of Rebecca Rowe, one of the vets at the practice we sadly shall not be going back."
• "I am totally shocked with the way Rebecca has treated my mother regarding her dog."
• "I am appalled at the way Rebecca treated my bunny."
• "Staff do not care here actions speak louder than words."
• "Very cold building. No heating. Staff are always busy gossiping with other staff."
• "The particular vet we saw however was more like a business person giving us the hard sell layered with 'fear'."
• "It’s boarder line harassment to call a client back after being told we don’t want to do business with them anymore."

Facilities and Accessibility

Pros:

• "They have recently had an extensive refurbishment, which has included separate waiting areas for cats and dogs."
• "The building, parking and facilities are all as I remembered them. Great."
• "The practice has car parking at the front and at the rear. It's easy to get to, spotlessly clean and the staff are incredible."
• "There are two waiting rooms if you feel cats and dogs need to keep apart to help keep the stress levels down."

Cons:

• "They won't let you in the surgery and you are made to have the appointment in the car park in the rain."

Cost and Value

Pros:

• "Prices very reasonable - my appointments with the nurses were even free, which shocked me because they were so thorough and helpful!"
• "Fees are very reasonable, and it very much seems to be about providing the best service for the animal rather that maximising profit."
• "Very reasonably priced."

Cons:

• "Oaks then charged me for 2 consultations instead of 1 just because we knew our pets rights & ignored Rebeccas incompetent advice."
• "The tablets cost £11.45 for 3 tablets but then £39.95 for the consultation which lasted about 8 minutes."
• "Way too expensive compare to near by veterinary centres."

Professionalism and Expertise

Pros:

• "I've only seen Rebecca, who I have found to be an excellent vet; knowledgeable, skilled in surgery and able to offer clear, forthright, practical advice always in the animal's best interests."
• "The vets themselves are first class and have their own special fields."
• "Rebecca is so knowledgeable, honest and talented."

Cons:

• "She's been abusive and threatened animal welfare if my mother does not bring her dog back."
• "I am disgusted that as a pet owner I put trust in this veterinary centre and I feel violated."
• "Rebecca Rowe for putting down a dog without considering other options available first."
• "Rebecca is an unfriendly, miserable women. A Katie Hopkins of the veterinary world."
• "Rebecca Rowe is the worst vet I have ever encountered. She is rude and unfriendly as well as condescending and unwilling to listen."
• "Rebecca Rowe forced her opinion and encouraged my wife to put down our dog."
• "Rebecca was screaming & shouting at all of us to put down our cat & threatened to report us to RSPCA."