White Cross Vets Reviews Summary

Cost and Value

Pros:

• "Their wellness plan is brilliant value for money."
• "The best vets in the Midlands! My cat cut her shoulder open, I took her to yourvets and was quoted over £1000! Ridiculous! I thought I'd try White Cross on a recommendation from a family member. I was seen immediately, and the veterinary nurse was so honest and said she just needed a few staples and some painkillers. No anaesthetic or antibiotics needed. And just £114!"
• "Better value and have longer opening hours than my previous vets."
• "Monthly care plan is highly recommended, as there is so much included that would cost you a lot more at usual prices."

Cons:

• "This vet is very expensive."
• "Cost over £200 just to put a bit of bandage round her leg twice."
• "Instead of issuing a prescription for a cheap drug that be bought online, they keep advising me to spend insane amounts of money on adaptil products they sell in house."
• "One star off as we were not made aware of the £55 consultation fee on top of the already expensive implant."
• "Money makers, first of all, my cats needed to give a booster, they push me to do again the same first cat circle I did last year, so I had to pay more money instead of just give a booster because they said the vaccinations weren't powerful."

Staff and Service

Pros:

• "The vets are kind and caring toward all animals and there is a lovely atmosphere."
• "Very Professional and friendly always make you feel at ease, explain everything as they go along so never any hidden shocks in store for you."
• "Definitely 5 star service."
• "The reception staff did their best to get an appointment."
• "All the vets and nurses are very caring and informative."
• "The staff have always been courteous, professional and friendly since I have been using them."
• "The entire team are so lovely and real animal lovers."

Cons:

• "They did not consider my pets physical and emotional trauma of having to undergo another operation."
• "The workers were very rude and unprofessional."
• "TERRIBLE SERVICE. Would give zero stars if that was an option."
• "Occasional and surprising rudeness from reception staff."
• "Reception and veterinary staff rude and abrupt."
• "Receptionists didn't communicate what was happening."
• "AVOID AVOID AVOID took our dog there after she collapsed and they said she was fine and all her obs was fine and Fri rang again as she wasn't herself and they said it didn't seem urgent and we was due back wed and late last night my dog passed away at only 8."

Facilities and Accessibility

Pros:

• "This is a nice modern clinic and the staff are very polite."
• "Easy enough to get to either by car or bus, with some parking right outside."
• "The waiting area is bright and clean."
• "Very very friendly receptionists nice large waiting room."
• "Lovely welcoming and modern vets practice."

Cons:

• "Only downside is the parking! I park on a side road and walk."
• "Parking can be a pain but generally easy to walk around the corner from easier parking a street away."
• "Rear car park can be busy."