Kwik Fit - Newport Reviews Summary

Customer Service

Pros:

• "Guy in charge? Joe was very attentive to all customers and any calls he took despite being very busy."
• "I've received great, friendly service from the team at Kwik Fit both times I've used them."
• "Fantastic service, Rob and everyone there went out of their way to get us to Blackpool for my best friends 50th Birthday celebrations. Can't thank them all enough x."
• "The team were all courteous, polite and clear with all the customers again despite being extremely busy."
• "Very friendly and accommodating staff."
• "The staff were polite, there appeared to be very few for the size of the depot and the manager I believe appeared a little stressed but still professional, polite and courteous."
• "Everyone was friendly and did the best they could to solve my problem. I felt supported throughout the process."

Cons:

• "Shame on the MOT tester who clearly wants to scaremonger and generate income from the public."
• "Never go there, ridiculous prices and very bad services."
• "Ought to be named Extremely Slow Fit, customer service is absolutely shocking and the length of time it takes to change or repair a tyre is ridiculous."
• "Poor pricing and different people saying different things...hence 1 star."
• "They have a can't be bothered attitude. failed to spot the simple problem of corroded contacts on a fog lamp."
• "The service was very slow, as others have stated the staff here just seem to wonder around."
• "This has got to be the worst Kwik-Fit in the country. Service is abominable."

Efficiency and Timeliness

Pros:

• "Went in as had a slow puncture, was quoted £25 to fix, so I decided to go ahead as cheaper than new tyre."
• "Oh gosh, super experience. Very helpful and supportive. Got our MOT done on the day and time that was perfect for us."
• "They fixed an issue that cropped up after a wheel alignment with absolutely no issues and also extremely quickly!"
• "Visited without appointment yesterday as I had a screw lodged in my tyre of my new car. Even though they were very busy they slotted my car in which they fixed within half an hour."
• "They said it would take 45 minutes, but it was done in 25 minutes."
• "Within 20 minutes of calling I got the car down there and he checked it all over for me!"
• "Booked me in quickly, and repaired a puncture in my tyre very quickly and efficiently."

Cons:

• "Competitive prices on my particular tyre size & type however, even after booking the 1st slot of the day it took over 90mins to change 2 tyres!! This is the 2nd time this has happened now."
• "Great service but let down by poor communication. Didn't call when the job was done and didn't answer the phone."
• "Only reason it's not 5 stars is that I had to wait quite a while. Get there early to beat the queue."
• "Waited 2 hours for them to tell us they didn't have budget tires in stock and could order them within two days."
• "Took a little while to get tyres sorted considering it was quiet."
• "Went in on Friday for 2 front tyres only to be told can't fit you in until Sunday at 1pm."
• "After taking my money, and me checking their work, they had left tyre soap all over the front wall of tyre and alloy."

Price and Value

Pros:

• "Went in as had a slow puncture, was quoted £25 to fix, so I decided to go ahead as cheaper than new tyre."
• "The price was great too."
• "Excellent service at Kwik Fit Newport Started on time Finished on time Great price Staff polite and efficient Overall 10/10 Well done Kwik Fit Newport Bob."
• "We ended up paying £43 more than we would have at quickfit so the prices here are great."
• "In total I had 32.00 discount to beat ATS thanks kwik fit newport."
• "Was a very reasonable price, professional and friendly service."
• "Very friendly, excellent service and a good price."

Cons:

• "Took my car for a 'free' brake check and was told I needed £550 worth of work done to my car."
• "Had my air con regassed here in July at a cost of over £100. 2 weeks later it stopped working."
• "Had a puncture and was quoted a lot for a new tyre."
• "Waited 2 hours for them to tell us they didn't have budget tires in stock and could order them within two days."
• "This is so obviously a tactic to make you buy the top of the range they have lots of."
• "I am sorry to say my experience was not good. I drove into the yard, asked if my van could have the MOT there. I asked him to check for weight and he told me it was fine. When I arrived for the test 5 days later, I was told it was a class 7 and as such cannot be tested at their premises. Huge inconvenience."
• "Had my air con regassed here in July at a cost of over £100. 2 weeks later it stopped working."

Facilities and Comfort

Pros:

• "Clean and tidy waiting area."
• "Excellent customer service, clean waiting room with free hot drinks."
• "What a nice clean and tidy place, very pleased with the service we received."
• "Nice center reception with refreshments."
• "There's free refreshments when waiting."
• "Excellent customer service, clean waiting room with free hot drinks."

Cons:

• "Another of note there was a water dispenser for customers but nothing else. I was expecting a drinks machine but sadly no, customers were leaving the centre to get drinks."
• "Another of note there was a water dispenser for customers but nothing else. I was expecting a drinks machine but sadly no, customers were leaving the centre to get drinks."
• "Could do with a bigger waiting area as I ended up sitting at one of the desks because there weren't any chairs."