Hiikuss Afro Hair Salon London Reviews Summary

Customer Service

Pros:

• "I had the best customer service experience ever!"
• "The Haiikuss team are outstanding. The professionalism and care shown is second to none."
• "The customer service from the phone call into hair treatment and after advice was superb."
• "Exceptional customer service skills, staff were polite and professional."
• "The stylist were professional and friendly with an excellent customer service approach."
• "I was greeted by one of the ladies with a warm smile."
• "Their payment and booking systems is super efficient."

Cons:

• "I’ve called multiple times and left messages to which I have received no reply."
• "I ring the place numerous times and no one answers although a few times someone would answer and then hang up."
• "Unprofessional Customer Service received will not be visiting anymore."
• "Once again heres another black owned establishment that fails in basic customer service, a call to inform me that the salon was closed or there was an emergency would have been nice."
• "I cannot say how disappointed and shocked I am at the poor customer service."
• "Poor service. Came for a consultation but hairdresser was busy so I only had half of her attention."
• "The lady who took my appointment was rubbish on reception and had difficulty in spelling my name and I had to continuously repeat myself."

Styling and Treatment

Pros:

• "Keisha was my stylist and she really took the time to explain the process and I felt like she tailored processing times to my needs."
• "Tracey clearly respects natural hair; didn't braid too tight and used all of the right products such as oil for the scalp and heat protecter before blowdrying."
• "Florence was great with my hair. Trim to perfection and then the Afro kinky twist was superb."
• "The hair strengthening procedure has helped my hair a lot."
• "Tessa, not only does an amazing job, she gives professional advice and recommendations for hair retention etc."
• "Diana was wonderful! She really gave great advice that was tailored to my type of hair."
• "The lady took care whilst she was doing my hair, and ensured that I was happy with the process as she was going along."

Cons:

• "The hairdresser that is supposed to do my daughter's hair said, 'I can't do her hair'."
• "Horrible horrible experience. I went there with my long and healthy natural hair and after a curly perm treatment I'm almost bald."
• "The hairdresser completely overprocessed my hair, burnt my scalp with bleach and the hair straightening tongs and completely ruined my t-shirt with bleach as well."
• "The lady who did my hair was not trained at all to do anything."
• "The lady who did my hair was lovely, but very careless with the hair tongs/straighteners as she burnt my scalp countless times and was very rough with my hair."
• "She was very rough with my hair while combing it through."
• "This was the worst salon experience I have ever had."

Pricing and Transparency

Pros:

• "The price point was the first attraction— then I was blow away by the service."
• "For a treatment and 10 cornrows I paid… £75!"
• "The weave was perfect, nothing anyone could criticise about it."
• "I love my stitch braids and also the silk press I did some weeks ago!"
• "I had knotless box braids done by the lovely Rysa, and they were so neat and even all over, I came out of there feeling amazing!!"
• "Keratin treatment... I was really happy with my product."
• "The Hairstylist Raisa and the services I received was very good."