Address: The Arcade, Westfield stratford city, 9 Westfield Ave, London E20 1EH, United Kingdom
Phone: +442082211841
Rating: 3.7
based on 188 reviews.
Customer Service
Pros:
"Lilly was a pro and helped me choose the colour n recommended me what will suit me and my complexion."
"Had an amazing haircut by Hazel. She took the time to listen to what I wanted and delivered it."
"Greeted by friendly staff and waited around 40 minutes for a haircut by a very friendly and attentive hairdresser."
"Me and my mum went to this salon the staff was very friendly my mum had a terrible time with her hair but hazel done a lovely job of correcting it and making my mum feel very happy with the outcome also myself had a lovely lady with short curly hair I think her name was Olivia but she done a great job my hair is long and thick and she layered it lovely for me I was happy with my results and after just having a baby she made me feel great again can’t thank them enough and I will be going back xx"
"Tracy was amazing! She listened to my moody teen, and gave him a great cut, she listened to me and again great cut and great service."
"The ladies were so friendly, so professional and both of us left with a big smile."
"I was impressed by the customer service, my hairdresser was lovely, friendly and skillful."
Cons:
"The receptionist was very rude and unhelpful."
"Absolutely appalling. Completely shocking service. Been here on two occasions now and waited for more than half an hour only to be told that they were no longer serving customers and are closing."
"The girl on the desk was nice, but the two stylists looked on with the look of 'get lost I want to go home early'."
"Horrible. 8 people waiting in a queue while the two 'available' hairdressers take their time. The other two are just relaxing and not doing anything."
"The reception is rubbish. No appointments, waiting time 2 hours. They say its first-come-first-serve basis, but they called first people that came much later than us."
"Worst service ever. I was sent back being rejected a service for the third time."
"The lady at the til was very rude and she didn’t speak to me politely."
Pricing and Transparency
Pros:
"I was very happy with the way my hair looked, and the price compares well with other salons."
"Excellent service, very friendly staff and good pricing."
"as good us supercuts goes, enjoyable experience, went to get my hair curled, waited 5-10 minutes, then a fast and really good holding curl happened! and only for £15!"
"Visited weekday at lunchtime. Short wait time and worth it for a cheap but very good haircut."
"And it was unbelievably good value."
"The prices are really reasonable given the location so no complaints here."
"Paid £46 for a wash cut bd, as my hair was really long, compared to other competitors it’s half the price so very good value for your money."
Cons:
"The lady talked me into a wash and cut with double the price of what I wanted - just a cut."
"The fact that there is already a £20 difference from the booking price on the website to the price I was given when I sat in the chair."
"I said ONE inch off and she took off 3!!!"
"The only drawback was not being allowed to use the extra 5% student discount which applied on Wednesdays and was advertised on the Supercuts website."
"I was told (after my cut sitting with wet hair) that I would have to pay £37 for a rough dry or £44.50 for a blow dry?"
"The only thing I didn’t like is their pricing. The regular wash cut and dry should be within 25£-£30. But I paid 35.50£ without blowdry."
"Overpriced. My hair barely reached my neck and it cost me over £40 for wash, cut and blow dry."
Quality of Service
Pros:
"Unlike previous visits which have left her in tears and unfinished hair cuts. My two and a half year old daughter remained calm and relaxed as Hazel spent time talking to her and explaining what she was going to do to her hair."
"She came across as warm and friendly through the whole experience."
"All covid precautions in place and just so pleased that they are open again."
"A big thank you to Hazel who offered such a brilliant service for my 2-year-old son. This was his first hair cut in a salon."
"I left with a good impression and feeling pampered as Hazel explained each product she was using and its benefits."
"Hazel was amazing and very helpful and insightful as to my needs."
"I got a new cut last Friday with Hazel and she was so nice and gentle plus she told me a lot about my damaged and dry hair and even recommended me a champo and conditioner set that I really think made my hair better and I like it."
Cons:
"Amateur hairdressers that clearly can't cut men's hair, then why are you offering this service?"
"Worst haircut I’ve ever had. Cut completely wonky. All different lengths!"
"Bizarrely, rather than using a material hairdressing gown, you are wrapped in what can only be described as a plastic bin bag, adding to what felt like a cheap experience."
"Had my haircut there yesterday with Kim and it is an absolute disaster."
"She ended up cutting my hair completely wrong. Nothing can be done as the hair was cut too short, which means I now need to use hair clips to change the style."
"Yesterday I had a haircut literally it was really bad. None of my hair has been sectionalise and ridiculously worst looking ever."
"The Asian Lady (Nanchung) - there is no way on earth she is a certified professional."
Appointment and Waiting Time
Pros:
"Now that they are operating with appointments system, there was no waiting time."
"I joined the virtual queue online and didn’t have to spend any time waiting there."
"I wasn't used to your booking system but it did allow me to shop while I waited for my turn in the hot seat."
"I'm quite liking the appointment booking system compared to waiting around and not being allowed to book an appointment."
"It was nice to have the option to leave the branch, go elsewhere and come back, instead of waiting inside."
"The introduction of the online queue is great as you can join the queue before you leave if you live local."
"I felt very welcomed and didnt wait at all, My appointment was on time as it was booked for 9am."
Cons:
"Was sent a text message saying that my appointment is ready and I need to get there in 5-10 minutes. Arrived within 5 minutes just to be made to wait for 30 minutes with no communication on this wait nor when my turn was."
"It was also a terrible experience, with a strange online check in process and then waiting significantly longer (90 minutes) than signposted."
"I turned up and was told to wait 40 minutes."
"I arrived on Friday, the lady at the til was very rude and she didn’t speak to me politely. She told me that they are full booked for the evening and my daughters can’t get their hair done."
"Paid for over £200 to get foil colouring done and made it worse for the second time."
"If you just walk-in, you may be disappointed hearing the wait-time (usually 1hr - 1.5hr)."
"Very disappointed, I went to the shopping center just to have my haircut and I wait one hour and 50 minutes because the receptionist told me I was 5th and that they will call me. They never called me."