FOUR London Reviews Summary

Staff and Service

Pros:

• "The new space is gorgeous and the staff go way and beyond being friendly and helpful."
• "All the staff are so friendly and attentive."
• "The attention to detail, friendly but professional approach and resulting colour to die for, is second to none."
• "Always finished off with an amazing blow dry by Maya."
• "The staff is always so friendly and do an excellent job."
• "The team are brilliant! Super knowledgable in all things hair & beauty and work hard to ensure you walk out looking and feeling like a goddess."
• "Nadiya, Helen, Charlie and Agne are always so warm and welcoming."

Cons:

• "I've been 3 times and waited over 40 minutes past my booking time for her to make a start on my hair on each occasion."
• "Really disappointed. I specifically said I didn't want warm tones and that I work in a conservative environment. My colourist ignored me."
• "The girl who coloured my hair at Four is very talented but she doesn't have enough time to spend with her clients as she has too many in at once, which was disappointing."
• "Haircuts have been inconsistent."
• "However, I am shocked that for the poor reviews of the salon, the 'owner' instead of addressing the review continually says 'we have no record of your appointment.'"
• "No availability even for a colour test, and then insistence that the consultation is 'a full half an hour' - what can there be to talk about?"
• "I’m afraid I had a terrible experience. The hair cut I received is one of the worst hair cuts I’ve ever had."

Salon Atmosphere

Pros:

• "Beautiful and relaxing décor! The owner has put a great effort into the place I must say!"
• "It is always a fun few hours which pass so quickly whenever I visit FOUR."
• "Loved the place, nice ambiente, great service, lovely staff! Definitely recommended!"
• "Such a nice group of ladies...feeling welcome from the very start right to the very end!"
• "5 star service in a professional and lovely environment."
• "The most welcoming salon I've ever experienced with the best front of house team."
• "It's a lovely place and has a real buzzy feeling to it."

Cons:

• "It's just soooo difficult, like getting a table at the Ivy if you're not Angelina Jolie."
• "The salon was relatively dark, so this wasn't obvious until after I'd left the salon and washed the curls out."
• "After £90 plus tip I had to get it cut again somewhere else. So disappointing."

Quality of Hair Services

Pros:

• "Sonia has been my trusted stylist for over 10 years."
• "Thanks to Brooke and the team for giving me a great hair colour! I love the colour!"
• "Tom is excellent! My hair is very difficult (thick, frizzy in places, straight in other) and my preference for shorter hair also doesn’t help."
• "Lucy did such a beautiful job on my hair color and my stylist that finished my hair was great."
• "I’ve been getting my hair coloured with brooke for the last 2 years and i honestly wouldn't go to anyone else!"
• "Charlie is a remarkable colourist."
• "Denise knows intuitively what will work best."

Cons:

• "The darker tone after one wash turned orange. The ombre is just an uneven line of yellow at the ends, with a yellow fringe."
• "What was supposed to become a caramel-y blonde with highlights turned out a green-grey mop."
• "Although it is very expensive!."