Ellie Hair & Beauty Salon Reviews Summary

Staff Performance

Pros:

• "Kamala is the best! Been going here for years and she always does a superb job!"
• "I booked my haircut with Andy. She perfectly understood what l wanted and she did an amazing job."
• "Andie did an amazing job with my haircut."
• "Another great cut and colour from Loretta! I have been going to Loretta for years, she has an understanding of my hair that no other hair dresser ever had."
• "For waxing, Kamla is amazing."
• "Maggie for hair & saliva for nails - they are super talented, friendly and give good advice!"
• "I’ve been coming here to get my eyebrows tinted and threaded, and to see Andie for hair treatments and cuts etc for years now."

Cons:

• "Sadly, the poor communication left me waiting for 20 minutes."
• "I left the first time and balled my eyes out, it was nothing like what I wanted, it truly looked terrible."
• "Lousy shellac manicure job. She was rough and inaccurate with how she did everything."
• "Whilst I’m sure this salon is capable of greatness and the staff are lovely, unfortunately I had a bad experience and they had to redo my hair."
• "I can't agree with the other comments as I'm really unhappy with my haircut. I asked for as little as possible to be cut off and I was ignored as at least 2/3 inches were taken off."
• "Not to mention the one who did my makeup left my face like a multicolored clown, they have not given me any kind of solution after having paid £115 and being late for the wedding I will never go again."
• "It's simply disappointing, I paid to put on makeup and an updo for my hair and it was a disaster, the girl who did my hair had to ask for help three times because she didn't even know what to do."

Customer Service

Pros:

• "The ladies who looked after me were absolutely lovely, very attentive."
• "The team at Ellie Hair & Beauty are fantastic - always polite and helpful."
• "Everyone was very friendly, offering drinks and checking in on me."
• "The customer service is great too, all staff are friendly and welcoming."
• "The entire team is so friendly and welcoming. They are quick to offer you a seat and refreshments."
• "Offered a coffee and enjoyable chat about travel. A genuine interest in the customer shown."
• "Everyone in the salon was lovely, excellent customer service."

Cons:

• "Very unprofessional especially when you have children and you have arranged childcare to go at a specific time."
• "I'm also not happy about the customer service."
• "Won't be coming again."

Booking & Pricing

Pros:

• "First of all, the online booking system is so simple and easy to use, I wish all salons used it!"
• "The salon is so well priced and the staff are so friendly."
• "Fair and affordable pricing and they work very efficiently there."
• "Good price and customer service at Ellie and fitting me in after booking 7 minutes before is amazing!"
• "Booking was also easy breezy, and transparent."
• "Easy to book an appointment (and amend if needed) and prices are great!"
• "Great place! Such experienced and polite people taking care of you."

Cons:

• "My only quarm would be the last two times I have been for a wax it's been so hot downstairs - fans or air con would be amazing!"