Sarasas Ruislip Reviews Summary

Food Quality

Pros:

• "The food is just delicious.. often we are so excited by the starters we leave little room for main courses which are equally good."
• "Food was tasty and varied enough, good amount of spice and flavour."
• "We loved the food. I highly highly recommend Lamb Dosa to any dosa lovers. It was absolutely delicious!"
• "Food was good, but it arrived at the same time as our starters, 40 minutes after we ordered and it had clearly been under a heat lamp for a while."
• "Very nice ambience and lovely atmosphere. Good was amazing the Rava onion Masala dosa with chilly was amazing."

Cons:

• "The food was not very Good quality and was overpriced."
• "Food again not bad but not amazing."
• "The food we ordered was filled with sauce and no actual vegetables in the dishes."
• "The food was not good at all. We had a masala dosa and poppadom to see the quality of the food, disappointed dosa tasted like it had jus been refried, poppadom was stale."
• "Food came luke warm at best, beer was flat and the staff were so unhelpful."

Service

Pros:

• "Staff was super child friendly too."
• "Staff were attentive, not overly pushy and for arrived very quickly."
• "We were given a semi - private area at the back for our party. The staff were courteous, attentive and made us feel very welcome."
• "Staff hygiene is questionable."
• "The staff were quick in serving the food and I had a really good time."

Cons:

• "Staff was inattentive and uninterested, placing my beer in front of my 6 year old daughter and walking away; and not being apologetic about it."
• "We also had to ask twice for water."
• "I don't recommend this place."
• "The customer service was a bit slow and lacking attention and friendliness."
• "Very loud and they kept cleaning the plates before finishing, food is good but drinks came slow and they restaurant was very loud to the point I could not hear conversation with the person I went with."

Ambiance

Pros:

• "The ambience is beautiful and the décor is lovely."
• "Absolutely delicious and good service in this very new and very clean addition to Ruislip High Street."
• "The atmosphere and the food was great, I love the garlic naan, chicken masala lamb chops which my husband said was perfect and the chicken 65."
• "We’re exploring the area and we bump into this modern Indian restaurant."
• "The ambience is beautiful and the décor is lovely. The staff is friendly and helpful especially if you want to order anything particular for your pallette."

Cons:

• "The atmosphere was dire, extremely noisy and really bought the ambiance down. Kids shouting and screaming and people talking over eachother- no sense of decorum at all."
• "It’s a shame they do not take any notice of customer requests…"
• "Despite making a specific requests for the bathuras they made a lame excuse why it had to be cooked in one huge greasy size which was extremely disappointing."
• "Whilst the menu and quality of the food is exceptional (5 stars) , they are let down badly by the service and quality of staff (1 star), if you can handle lack of customer care but high quality food then I would highly recommend."
• "Food wasn’t too bad and it’s a shame that they have to cram all the dinners in one area when the other end of the restaurant is empty, especially given social distancing."

Value for Money

Pros:

• "Food is great, price I think is reasonable, service has some room for improvement but that's just because it always seems to be busy and I can understand why!"
• "The food was full of flavour and he portion sizes were decent. I went yesterday and it was really busy however the service was fast and I got my food in a flash."
• "Good atmosphere, south Indian food is goodish. Vada, idli and sambhar were not great, Mogo and chilli idli starters were excellent."
• "Excellent restaurant, food was lovely and the service was amazing."
• "Food was spectacular and has introduced me to new flavours ive never had before. Was a bit pricey but you get what you pay for."

Cons:

• "The food is decent - although very pricey (up to £10 for a dosa when they used to be about £4 before the refurbishment)."
• "Aesthetically nice restaurant. Food was tasty, very small portions though. Very little meat in the curries, mainly sauce. Also £6.95 for a tiny Pilau rice is crazy."
• "Good food but over-priced. Restaurant was far too noisy, so conversation was difficult."
• "Feel awful writing this but the food there has given me the worst pains i've had from eating out. Both the mrs and I suffering quite badly today and we ate completely different things. Very overpriced, and the service is not good."
• "Whilst the menu and quality of the food is exceptional (5 stars) , they are let down badly by the service and quality of staff (1 star), if you can handle lack of customer care but high quality food then I would highly recommend."