Address: 132 Bath Rd, Reading, RG30 2EU, United Kingdom
Phone: +441189582293
Rating: 3.9
based on 190 reviews.
Customer Service
Pros:
"Love this company second time I have purchased a vehicle from them and certainly will be back for the third, every time they give great customer service and the vehicles honest straight the way they should be."
"Very efficient and friendly customer service remember this is not a used car showroom you need to know something about cars and the associated pitfalls of buying ex trade or auction vehicles having said that if you are prepared to spend a little bit of money on renovation this is a good way to buy a second-hand car."
"The Guy whom sold me my car was Very Professional and polite, he ran thru all I needed to know about the car."
"The people were extremely helpful and accommodating."
"All the guys were so polite and beyond helpful."
"Great service, communication was excellent."
"Customer service of Sterling cars has been great since I gave them a call till the minute I picked up the car and paperwork."
Cons:
"They said they will call back. But they never did and stopped responding."
"They are rude and arrogant cowboys who should be banned from trading years ago."
"Rude, arrogant and rip-offs."
"What a horrible experience... Customer service 0... no one bothered to help me."
"Their phone line staff wasn't helpful. They aren't answering for mails with complaints."
"I ring them on Sunday, is the car available, they says me it is, and to ring in the morning to arrange a viewing, I did ring they says to come around, I get there no one bothered to help me."
"Further more to discussion on the phone today with the very rude and aggressive owner of the company."
Vehicle Condition
Pros:
"Took the car for a test drive and checked over the paperwork and couldn't fault it."
"Bought a lovely BMW 330D a while back from Sterling Cars and the car has been absolutely faultless."
"I love my car so much, kia sportage 2012 it was very cheap and we were aware it needed work doing which we done ourselves."
"Very happy done a few hundred miles in the car now with no problems."
"The vehicle has proven to be everything I wanted and more. Very reliable."
"So it may only have been a cheap car but the condition is better than the video showed!"
"The car was good, exactly as pictured, not cleaned to within an inch of its life to hide faults."
Cons:
"Worst experience I ever had with an auto dealer, checked the car online and it looked amazing. Drove 2 and a half hours to go and see it and the car looked nothing like the photos."
"The car is in limp mode, I feel that means there's something wrong with it."
"Next day driving to work... LEAKING, took to my garage to investigate."
"Come to buy car with one fault but described as clean example and i faund 4x4 with not working low range and parking sensor fault. Interior in bad shape. Seat damage and dirty."
"Car arrived 30mins later... and saw how severe the air leak was."
"Within 1month we came to know In a vehicle health check that it had 40+ problems."
"Bought an Audi A4 from these lot on 29/9/20, the engine failed on 12/10/20 - 13days!"
Purchase Experience
Pros:
"With these guys you have to accept that this isn't your traditional car forecourt... you can walk away at any point if you don't like what you see."
"Sterling cars have a very laid back and no pressure sales tactic which is good to see."
"There was no pressure whatsoever from the guys there, in fact they had a very friendly attitude."
"They also offer the opportunity to pop in and try different cars before bidding, which is a great way of looking at and driving cars you may not have previously considered."
"I was very happy with winning the bid on a great car from Sterling Cars."
"Appreciate the honesty and ease of purchase."
"Friendly and helpful staff. Not pressured into buying the vehicle and no silly add ons or hidden extras to pay."
Cons:
"Very sneaky, I bought a car by auction and contacted them to confirm the car... he made me lose about £60. Be careful people."
"Carswithnoreservereading google them and you find lots of very bad experiences."
"Scammers and Rude! AWFUL service. Stay away form these lot."
"If there is any 2,3,4 or 5 star ratings then they have written them themselves."
"I'm aware that they probably use shill bidding to push up the price of auctions."
"Never trust a car they have had repaired, it will have been bodged or done as cheaply as possible."
"This company sells cars on no reserve auctions on eBay and wastes peoples time."