24 Hour Emergency Dentists London Reviews Summary

Emergency Services and Responsiveness

Pros:

• "I received the best service from the dental practice and at such short notice!"
• "I had a dental emergency on a bank holiday and was able to be seen the same day!"
• "Thank you for such a fast appointment and treatment."
• "One phone call on a Saturday evening and I had an appointment in very short notice the same evening."
• "Ali sorted me out within an hour of calling up."

Cons:

• "All I can say don’t visit here if you’re in urgent need! £65 for talking with dentist only!"
• "Absolutely useless!!! Told me to call 111 because they don’t want to try and do anything if you are already registered with a dentist."

Professionalism and Expertise

Pros:

• "Dr Ali and his staff are friendly, kind and understand that not all dental issues are related to poor dental hygiene."
• "He listened to my preferences about antibiotics, he was transparent about risk, pricing and likelihood of success."
• "The dentist I saw was fantastic, showed me the problem explained things before any procedure began."

Cons:

• "The most annoying thing is he refused to treat me and advised me to go to my own dentist."
• "The dentist made it quite clear when I arrived that he was not interested in dealing with my condition."

Comfort and Assurance

Pros:

• "The service from Ali was great he really put me at ease as I was in a lot of pain and nervous about treatment!"
• "I am petrified of going to the dentist, but the minute i walk through the door, Dr Ali makes me feel at ease."

Cleanliness and Hygiene

Pros:

• "The practice is also super clean/hygienic."
• "Very nice and clean surgery and good to see everyone taking covid seriously - masks, gels and social distancing etc."

Staff and Reception

Pros:

• "Dr Ali and his team are friendly, kind."
• "Thank you so much. Your receptionist was really lovely too 😊"

Cons:

• "Also who answers the phone calls is very rude and unsympathetic!!!!"

Cost and Value

Pros:

• "He managed to save my tooth with a root canal (which he has since dressed twice at no extra cost) that had a really stubborn abscess."
• "The price is reasonable and fair, it is not expensive considering it is private and an emergency."

Cons:

• "I didn’t get informed about extra charges for medication I found out on receptionist gave me the pills and bill!"

Location and Accessibility

Pros:

• "I've never really enjoyed going to the dentist and felt rather apprehensive about going to a new practice far away from home, but I can honestly say, I wish Crystal Dental Care were my registered dentist."

Cons:

• "I wish he was closer to where I live as I would move dentists."

Appointment Availability

Pros:

• "Went to see my dentist Dr Ali got an appointment right away for this afternoon."
• "Because it was on a Saturday of Xmas eve weekend, I had nowhere to go and nobody to call. I Googled 'dentist 24 hours' to land up on this site. Within minutes I was scheduled an appointment."

Cons:

• "The time is 0245 on the 27/03/2016 I have called this place and found nobody to answer the phone."

Quality of Service

Pros:

• "Had my procedure done very fast and very professionally."
• "Dr. Ali saved my life!!! I was experiencing excruciating pain in my teeth."

Cons:

• "30 pounds for a check up which was not full check up, just the tooth I had pain."

Staff Attitude

Pros:

• "My family has been going to Crystal Dentistry since 2010 and have always found Ali and the staff to be warm, friendly and professional."

Cons:

• "Tonight I have had to call again the surgery because my cousin seems to be in terrible pain. Again, the same receptionist attended the phone call with the same bad manners."

Recommendation

Pros:

• "Would definitely recommend them to anyone."
• "I would Definitely Recommend this Dentist to any one."

Cons:

• "Avoid!!!!!!!!!!!!!!!!!!!"
• "I strongly advise you not to go to this place."

Overall Experience

Pros:

• "Would come again, if just for the coffee and to gaze into his beautiful eyes."

Cons:

• "I feel like my head is going to explode. Why does it say you are open 24 hours when you clearly are not."