Rugrats and Halfpints Cirencester Reviews Summary

Staff and Service

Pros:

• "I would like to comment on the male staff member with long dark hair serving the customers, he was very polite and was busy throughout."
• "A cracking place. Friendly, helpful staff who helped find us suitable lunch for awkwardly allergic children."
• "Staff friendly and helpful, place and equipment is clean."
• "The staff were all so lovely and helpful and the facilities were clean and well looked after."
• "They are always smiling and friendly and nothing is too much trouble."
• "All the staff looked under pressure but kept smiling and were all very jovial, chatty and accommodating."
• "The staff are all welcoming and friendly."

Cons:

• "When we spoke to the manager he was rude and ended the conversation with 'Good luck, the buck stops with me'!"
• "The management were uninterested and happy for the kids to carry on bullying others."
• "The rest of the staff seemed very bored and disinterested."
• "Staff stood around, there was 5 members behind the till at one point doing nothing."
• "Staff didn't even know about the party and had to wait for a party room to become available."
• "Never experienced such a bad behaviour in a soft play centre full of families and children."
• "However low staff numbers i waited 1hr for 2 milkshakes."

Facilities and Cleanliness

Pros:

• "Rugrats also continuously improve their offerings, having now introduced an interactive football wall, and also the interactive sand."
• "Great play area for all age ranges."
• "The amount of slides there is also amazing and the surfboard is always a big hit."
• "Absolutely WONDERFUL soft play area for children of all ages (and adults as well)."
• "Really clean and lots of interactive activities to do."
• "Facilities are spotlessly clean and equipment is well maintained."
• "The place is very clean and has loads of sensory equipment plus the amazing big soft play, slides and trampolines."

Cons:

• "Absolutely stunk of urine.... The place was filthy."
• "Found the place to be very unhygienic, highchairs were dirty, carpets were very much stained, food in ball pits."
• "First impression was the smell of urine as soon as we walked in."
• "Older children walking up the slide... very dangerous, staff were watching ahead but just let it continue to happen."
• "The place sure does need a disinfection. It stinks of ammonia as soon as you open the main door."
• "The place is lacking maintenance in some areas and often seems a bit grubby with uncleared tables and chips/rubbish on the floor."
• "No sanitising no wiping no mopping where necessary. When we’re taking our daughter from there her socks looks like a nightmare."

Food and Catering

Pros:

• "The food is actually fantastic in terms of presentation, quality and price. It’s far beyond any food I’ve had at other indoor play areas."
• "Despite a little issue with cheese supplies, (which was quickly and amicably resolved) the food that came out was sublime! Particularly the pizza!"
• "He was also struck by what good quality the food was; not common at places aimed at young children."
• "The food by Halfpints cafe is quite good. I personally quite liked their curly fries and coffee."
• "Very well organised with a 2 hour time slot, great fun and good food for the kids."
• "The food and drink options too and not overpriced."
• "Fantastic, reasonable prices and the kiddies love it."

Cons:

• "They did run out of cheese which was a bit of a problem as a big portion of the food menu is with cheese."
• "Prices from the cafe reasonable although my coffee cup wasn't completely filled to the top."
• "The food options are poor, expensive and not particularly healthy."
• "Sadly our visit was let down by the inadequate catering."
• "A 50 minute wait (on a Monday) for a basic child's burger and a bland plate of cheesy nachos is pretty poor."
• "Cafe waiting times really needs some work however, even for a sandwich. 1 1/2 is crazy."
• "Our food finally came out and two of my boys had sausages they were stone cold straight out of the fridge!"

Value and Pricing

Pros:

• "All in all it was great fun, and great value, and all the children were delighted."
• "Overall, one of the best softplays I've visited over my five years of parenthood!"
• "The best soft play in Gloucestershire. Full stop."

Cons:

• "This place is the most expensive softplay in the entire county, including adults having to pay £2.50."
• "I generally love it here, it's well maintained and spacious with a good amount of equipment, however, today when I went I discovered there had been a price rise making it the most expensive soft play I know."
• "It could prove a little too expensive for some families."
• "£3 for an adult to enter is ridiculous."
• "The only thing that spoilt The morning was the breakfast. Cold bacon, Cold egg, Cold mushrooms and cold beans."

Parking and Accessibility

Pros:

• "Really lovely soft play in Cirencester, lots of parking but it fills up quickly."
• "Parking was tricky but we found a space, got a table and ordered some grub!"
• "Not much room for parking in their actual car park but I believe you can park on some of the roads nearby so not too bad!"

Cons:

• "The only downfall I'd say would be parking as there is not enough."
• "Car parking is a bit cutthroat and the queue for the coffee/food gets a bit big because you all arrive at the same time."
• "Parking can be a nightmare at busy times as car park is small."
• "Very disappointed that you cannot pre-book your place."

Safety and Management

Pros:

• "A well maintained play area with slides, swings and trampolines, Rugrats is a lovely way to spend an extended amount of time with the family."
• "Overall this was an incredibly easy way to host a party which seems to have been much enjoyed by the children."
• "The lovely staff organised a wonderful birthday party for my youngest this weekend."

Cons:

• "Older children walking up the slide... very dangerous, staff were watching ahead but just let it continue to happen."
• "The management were uninterested and happy for the kids to carry on bullying others."
• "However, the smaller children's areas are often used by older children which is less than ideal."
• "Way too busy and little ones getting pushed around unless parents are on top of them."
• "Dangerously overcrowded."
• "The main bad point was hopefully a one off.... the owner's god daughter was in there breaking stuff and getting in the AR sand displays, throwing sand about."
• "Avoid Rugrats and Half pints all together and go somewhere where the floor is cleaned, the staff don't stand around and the equipment is safe to use."