Malmin Dental Reviews Summary

Customer Service

Pros:

• "They always make me feel comfortable and safe."
• "The staff there are really welcoming."
• "Every single member of staff is super helpful and informative, and they do fantastic work."
• "All the staff there are lovely and extremely efficient if any problems occur or last min bookings required."
• "Every member of staff that I’ve met has been very approachable, good at explaining, and has made me feel at ease."
• "The great reception staff got me seen the same day."
• "The reception staff were very helpful in guiding us."

Cons:

• "AVOID this dental clinic at ALL COSTS! Over three years of being a patient there, was an absolute nightmare."
• "Stay away. Seriously."
• "The communication with the reception was also so poor."
• "Great service but don’t dare ask for a refund, lots of excuses and over a week later I don’t have a £30 refund."
• "I WILL NEVER GO BACK TO THIS CLINIC AND WOULD NOT RECOMMEND THEM TO ANYONE."
• "THIEVES WITH HORRENDOUS CUSTOMER SERVICE."
• "The Receptionist is very Racist."

Professionalism

Pros:

• "I received a really great service. The dentist Beatriz was extremely kind and professional."
• "Dr Beatrize and her assistant Batol was professional and friendly for my emergency appointment."
• "From the very start of my treatment plan the service I've received at Malmin has been outstanding."
• "I found the dentist Dr. Andrew Bristow very polite, competent and reassuring."
• "I am very impressed I have to say with Beatrice who has helped me a lot from the 2022 onwards with Invisalign."
• "I’ve been coming to Malmin for probably around 4 years now. I’ve had a great experience, I’ve had Invisalign, composite bonding, fillings, whitening and hygienist appointments."
• "The dentist himself is very professional and knows what he is doing."

Cons:

• "Also, my condition was not properly diagnosed despite my visits to the dentist more than once."
• "No appropriate precautions were taken to avoid getting severe complications."
• "I believe that I would not have had these complications if I had been served with reasonable care and skill."
• "Appointments were not also adhered to by the dentist, as it was not possible to enter to the dentist on the appointment exactly time in each visit."
• "I wasn't happy with the treatment plan and overall experience here."
• "I don’t recommend this dental clinic. Unreasonable prices didn’t match with prices on the board of the clinic."
• "Poor admin communication. There was a note left on my dental record that I had been fully informed and consented to something that was never communicated to me before."

Cost & Transparency

Pros:

• "I was concerned how much this was going to cost me, but had a white filling at a very reasonable price."
• "The rates are very reasonable and all of my treatments there have been comfortable."
• "What's more, the prices are very reasonable."
• "I managed to get an appointment within 2 days of phoning."
• "I rang at 9am to book an emergency appointment and was seen at 10am."
• "I needed another emergency appointment, the great reception staff got me seen the same day."
• "I visited the dentist as an emergency. My problem was diagnosed and treated immediately and I left pain free."