Nock Deighton - Bridgnorth Estate Agents | Residential Sales & Lettings Reviews Summary

Customer Service

Pros:

• "I specially would like to thank Ms. Ann Skelley for her dedication and quick response to my inquiries."
• "Ann is always on the phone when we need her, which has proven priceless on many occasions over the last year."
• "Danielle has been my contact and has been incredibly helpful, quick to respond and professional at all times."
• "Laura has been contactable whenever I needed her, she is approachable, professional and always on point!"
• "Ann Skelley has been extremely responsive to all requests over the last 4 years, very polite and always willing to assist tenants."
• "She answers emails swiftly and nothing is too much trouble for her at all."
• "Ann is always very responsive to any query raised, keeps you well informed and nothing is too much trouble at all."

Cons:

• "Never once had any call back on several occasions."
• "We are now in week two, and I have not received any reply to my original email asking about the property."
• "Had to chase 3 times today to confirm if the viewing was going ahead to be told that the vendor accepted an offer yesterday and are taking no more viewings."
• "Complete lack of communication, had taken my email address incorrect and clearly couldn't be bother to call to provide an update."
• "I had a date I could complete, 2 messages and phone never picked up, no matter what time of the day I phoned them."
• "Very poor experience. Arranged a viewing last week. Agreed a date and time with the agent but oddly received no confirmation of the viewing after a few days."
• "The company's behavior is extremely unpleasant. While renting a property, they treat you disrespectfully and disregard your opinions."

Professionalism

Pros:

• "Nock Deighton have provided me with a high quality of service during the recent sale of my house, combining professionalism with a real personal touch."
• "Andy has assisted with the valuation of my property. He has been thoroughly professional and responsive."
• "Sylvia Hames is polite and professional, knowledgeable and has such a warm and friendly nature, she naturally puts everyone at ease."
• "I find the staff very professional, honest and friendly when seeking advice."
• "Ann Skelley has been my property manager for a few years now and she is 100% professional."
• "The first visit to value my property was very convivial whilst being very professional."
• "Have used management service for over a decade. Always excellent service - efficient and thorough."

Cons:

• "SHOCKING! One of the worst estate agents I have dealt with, or tired to."
• "Steer clear is my true advise to anyone wanting to sell with them."
• "Absolutely shocking. Thank goodness I'm not using them to sell my house, as I have no confidence in them whatsoever."
• "Lazy & intrusive lettings procedures | ask for you to provide a full copy of your Experian credit report prior to processing a rental application!!!!"
• "Ugh, can you believe it? Just when I thought I was finally escaping the clutches of this nightmare management company, Nock Deighton had to pull one last despicable move."
• "The property was also last painted over 12 years ago and in a terrible state of repair."
• "Not the experience I would expect when potentially hand over 600k +."

Efficiency

Pros:

• "We never have to chase for any maintenance updates, she emails progress reports and overall is a great contact to have."
• "They took a lot of stress out of the moving process."
• "When contractors have been called out they have arrived quickly, done an excellent job and left the property in immaculate condition."
• "We have been consistently pleased with the friendly and professional expertise offered by this service - we have clear and efficient communication, timely updates and access to services to help with any property issues."
• "Prompt responses to all of our enquiries, quick to move the property onto the market and provided excellent feedback on the potential rental that should be achieved."
• "My repairs/ problems have been dealt with promptly."
• "She reports regularly on issues such as maintenance, answering queries promptly and dealing with matters efficiently."