Beverley Motor Works Ltd Reviews Summary

Quality of Service

Pros:

• "Their communication, quality of service and price, is always above par."
• "Had it fixed in no time at all, professional and polite, an absolute credit to your company."
• "The diagnosis was quick and efficient, and the job completed in about 1/10 the time the main dealer suggested it would take."
• "All work was expertly done and at a cost I likely couldn’t match elsewhere."
• "The service was instant, and this is a business that clearly listens and is eager to help."
• "I was given an accurate estimate for the work which was very reasonable."
• "Very knowledgeable people, polite and courteous. Extremely competitive price."
• "I was kept fully updated throughout the whole process. The cost and standard of the work was excellent, as was the overall service provided."

Cons:

• "I found the Air Hose is not connected - No explanations or apology at handover just an envelope with the invoice."
• "Very disappointed at the total cost of £481.00 to make the situation worse, frustrated by the lack of ability, poor process and poor communication throughout."

Customer Service

Pros:

• "Big thanks to Ben, Danny and the wider team for keeping my pride and joy the best it can be!"
• "Thank you once again. First class service."
• "Thanks BMW 🤩"
• "The staff were excellent and they had my vehicle swiftly examined."
• "Amazing service, all of the staff are really friendly and super knowledgeable."
• "Great service and communication from everyone at Beverley Motor works, always do a great job on my BMW."
• "Excellent customer service and was kept in the loop all the way."
• "Fantastic service right from the start, the friendly staff kept me appraised of the work at every stage."

Cons:

• "In for an MOT. Pre appointment and service on arrival was good but more than dissatisfied with the state of the vehicle afterwards."
• "I wanted a BMW specialist to resolve a Turbo related noise, they kept the car for one week - 1 week later £59.60 in parts and £421.40 on labour the noise is actually worse."

Cost and Pricing

Pros:

• "Price is miles better than a BMW dealership and they keep you informed by phone every step of the way."
• "The costs worked out £285 cheaper than what it would have cost me at the main dealership."
• "Would definitely use again, super set up, great value, friendly helpful staff."
• "Absolute first class service from start to finish from the team Had an incident with my car and they have helped me every step of the way."
• "Had a screw in my tyre while out for the day with the kids. Said I would follow them round to the garage to pay. Told me I didn't need to pay them anything."

Cons:

• "However, the fault persisted because of a misdiagnosis by the dealer. I really appreciated their effort to resolve and explain the real issue free of charge."
• "I was recommended to take my vehicle to this establishment a couple of years ago as I was finding it very difficult to find a garage that would take care of all my vehicles needs without being overwhelmed with all the mechanical jargon & in this costing a fortune."