The Swan Reviews Summary

Service

Pros:

• "I've to the Swan a few times now, and each time you're warmly welcomed with cheerful staff, willing to recommend on drinks & food options."
• "Friendly service from pleasant bar staff."
• "Staff knowledgeable about the food menu."
• "Lovely staff: Sophia, Mason, Lee, Jess, Agatha, Jessica, Alex and the others, very friendly and professional, great service and great management."
• "Top notch service, especially Lauren who was very attentive to our 2 year old!"
• "The staff were responsive for the advance planning and the waitress we had serving us on the night was lovely."
• "Brilliant service from Alex B, without asking he got us seats, chased our food was friendly and excellent service."

Cons:

• "Waiting staff seemed about as enthusiastic as seals swimming in a shark tank."
• "Service was very slow. Too few staff. Long periods when there were no servers in our restaurant area."
• "The service isn’t good as before, very slow to get drinks and staffs looks very confused, not warmly welcomed."
• "The chef had a very arrogant, rude manner, I won't be returning."
• "To pay £75 for bad wine, worse food, even worse service and freezing weather with no outdoor heating... oh and to top it off table we were given was exposed to the rain, date night lasted 30 mins... brilliant."
• "Served a bottle of wine without glasses???? Waiter seemed surprised at that request."
• "Appallingly slow service behind the bar."

Location & Atmosphere

Pros:

• "Perfect for a sunny afternoon! Huge beer garden right beside the Thames with lots of seating, even on the busiest of afternoons."
• "Possibly the Jewel in Youngs' crown. The Swan is a traditional pub with a superb riverside location."
• "Lovely outside area, great views of the river and good distancing measures in place."
• "This pub comes into it's own on lovely sunny evenings like this."
• "Interesting old building, and relaxing location on the riverside."
• "Great pub...fantastic location on the river."
• "Riverside location is really what makes this pub great."

Cons:

• "The pub itself has become crammed, with tables positioned only about 30cms apart."
• "The swan has a beautiful location and nice atmosphere but as a food option it is terrible."
• "Rude arrogant staff. Poncey place, very boring. Over priced."
• "The outdoor area could be ‘nicer,’ with mismatching tables and astroturf not looking too appealing."
• "The pub has also got an outdoor garden overlooking the river Thames, with appealing decor and vibe."
• "Need to be careful if booking online and don't make mistake like we did of booking the Swan pub in Walton on Trent!"
• "Bad customer service."

Food Quality

Pros:

• "I enjoyed my scotch egg and sausage and mash, although the meat in the scotch egg could have done with some more flavouring."
• "Food is just delicious."
• "My compliments to the french chef - the food is amazing!"
• "Food delicious. Excellent service."
• "My 'mini' leg of pork was delicious and so much crackling and my partner's lamb shank so tender."
• "Food is absolutely amazing, well prepared, fresh and tasty."
• "Sunday roast at The Swan is delicious!!! So worth every penny."