The Black Lake Inn Reviews Summary

Staff and Service

Pros:

• "The staff are so attentive."
• "The staff were lovely very funny and friendly."
• "Service throughout was polite and timely."
• "Friendly reception when we arrived and excellent service."
• "All staff were friendly and had exceptional attention to detail."
• "The staff were attentive and pleasant and I met the Manager's who were a lovely couple."
• "Staff extremely attentive and all very inexpensive."

Cons:

• "Black lake came highly recommended to me unfortunately after tonight's visit i couldn't pass this recommendation on."
• "Empty glass on the table, not asked if a refill is required."
• "They need a better meet and greet function at the door as we were standing around waiting for service."
• "Customer service was seriously lacking on the day I went & that really spoilt the experience."
• "We had to go to the bar and get it ourselves."
• "It took ages for someone to come and take our order."
• "We went for a meal today food was delicious but the service wasn't as good as the other times we have been there."

Food Quality

Pros:

• "Food delicious and plentiful. Prices very reasonable."
• "The food is amazing the staff are really helpful and pleasant the quality of the food is what you expect at a 5 star restaurant and good size portions."
• "Fantastic meals with good options on the menu and good prices."
• "Absolutely delicious and very generous portions."
• "Meals are tasty and cooked to a good standard."
• "The food was well presented on large plates and tasted fresh."
• "The food was gorgeous I always have the salmon there it's beautiful."

Cons:

• "Last visit, had the cajun chicken burger, for £13.95 - A big disappointment, dry, plain and not worth the money."
• "The Cajun chicken that had been so over cooked you couldn't get the knife through the last centimeter."
• "This is not a gourmet restaurant-style burger product but a couple of cheap burgers that taste like the cheapest available burger from Iceland or Asda."
• "Greasy chips, fat dripping off my burger on to plate."
• "The steaks were terrible came rare and full of fat couldn't eat it."
• "Reheating chicken and rice is dangerous and any good chef / cook should know that."
• "The food is overpriced and bad quality!"

Atmosphere and Decor

Pros:

• "Good atmosphere and the staff were pleasant, clean and comfortable."
• "A very friendly atmosphere and JC who is in charge of the staff is an amazing guy."
• "Good outside seating area, nicely decorated inside tables well spaced."
• "Lovely building and restaurant. Clean, neat and tidy."
• "Great atmosphere, selection of Gins."
• "Lovely country pub atmosphere."
• "Lovely outdoor seating area with tables, they also have a hatch at the side so you don't have to go back inside to the bar."

Cons:

• "The only downside is that, based on other customers present, the atmosphere reminded me of a Care Home dining room."
• "Place was packed so super hot and uncomfortable with zero concern for covid, aside from a few hand sanitisers."
• "The decor is very tired and the tables felt a little too cramped."
• "Very hot and stuffy in the restaurant area."
• "The presentation leaves a lot to be desired, the meal arrives 'plated' up so everything is on your plate whether you want it or not."
• "Rushing us through every aspect of dining despite the restaurant not actually been that busy."
• "Very hot and stuffy in the restaurant area."

Value for Money

Pros:

• "Food delicious and plentiful. Prices very reasonable."
• "We both really enjoyed our meal at a very reasonable price I've paid a lot more for a meal elsewhere like M&C would highly recommend The Black Lake Inn."
• "Prices very reasonable."
• "Food was tasty, atmosphere lovely, staff extremely attentive and all very inexpensive."
• "The pub is great value for money with excellent service."
• "Service was excellent food was excellent and the price was reasonable too."
• "Lovely food and wonderful value for money prices."

Cons:

• "The beer tasted off and a cordial will set you back £1.60; I’m not really sure how they get away with it if I’m honest."
• "Little bit expensive but then it's in a nice part of the country side so we were happy to pay."
• "I paid £16.95 for a steak which had more fat than meat."
• "Seemed a bit overpriced at nearly £14."
• "Not the cheapest place either considering the food isn't great."
• "The lager we had to drink was expensive at £2.50 per half pint."
• "Prices not the cheapest but food was nice and large portions."