Abbey Shrewsbury Reviews Summary

Service

Pros:

• "Staff pleasant, efficient and friendly."
• "The staff were polite and responsive, willing to engage with the customer requirements."
• "The Amazing Staff and management they bend over backwards to achieve the best service every second while we were there."
• "Service is brilliant and the food is to die for."
• "The service was very friendly and the food arrived promptly."
• "Excellent, friendly service from knowledgeable staff."
• "Staff very friendly, the food was excellent."

Cons:

• "Absolutely appalling service. The tall skinny gentleman was absolutely shocking. Rude, didn't have a clue what was going on."
• "Her behaviour put a dampener on our evening as staff were only doing their job and helping customers."
• "The last few times I have been the staff have been incredibly rude especially the lady with brown hair."
• "Lady at the bar did not smile once which let the customer service down when ordering food and drink."
• "Staff were fairly unhelpful and miserable."
• "Staff are just rude for no reason and clearly don’t want to be working here either, wouldn’t recommend coming if you want good service and friendly staff."
• "A blonde lady who appeared in charge was very rude, abrupt and confrontational throughout our visit."

Food Quality

Pros:

• "All meals arrived promptly, piping hot and looking so colourful, great variety of vegetables and accompaniments."
• "Good service. Great food and value for money."
• "Food very good and portion size great."
• "Consistently good food, there is a cheaper lunch time option menu which runs till 5pm which is £6 a main, with £3 for a dessert."
• "The food was excellent and the service was great."
• "Very good food...I'm vegan and had the vegetable pie my two friends had fish, extremely pleased with everything service and staff."
• "The food was great and all cooked to a good standard and there was a good choice of guest ales."

Cons:

• "Went for Sunday Roast which was poor, veg was under cooked, roasties were soggy and Yorkshire pudding burnt."
• "The beef was awful, full of fat and looked pale!"
• "The hunters Chicken was covered in some sauce but certainly was not barbecue."
• "Roasties were rubbery, pork was thin and salted to pronounce the flavor."
• "The mains were awful; the lamb chops were tough and chewy, the vegetables were rock solid and raw, the hunters chicken was dry and didn’t have much BBQ sauce."
• "Ordered the cheese and bacon burger, it arrived small cold barely a touch of burger sauce on it the bacon was shameful and worst of all it had no cheese."
• "disgusting food we both had smothered chicken which had been microwaved within an inch of its life."

Atmosphere

Pros:

• "The atmosphere is outstanding with a well organised by Sam and her amazing team."
• "Really nice, friendly pub. Cosy."
• "Nice friendly open atmosphere."
• "Overall, lovely place, friendly staff. Great job guys. 🤙"
• "Relaxed atmosphere thanks to the calm efficiency of bar and waiting staff."
• "A lively but friendly town pub."
• "Lovely comfortable and relaxed atmosphere would definitely go again when visiting Shrewsbury."

Cons:

• "This establishment is not child friendly and the staff are rude."
• "We weren't allowed to eat outside which was a shame."
• "When we arrived we were shown to our table which was in the bar area where it was very noisy and people were watching TV."
• "The 2 roasts could have been hotter."
• "Will never step foot in this place again!!"
• "We had an awful time when we visited the Abbey pub yesterday."
• "The ‘veg’ was mush and looked old."

Value

Pros:

• "Drinks were good and being Monday a good price."
• "Seems like a good value place to stop at and an alternate to several more expensive alternatives in the centre of Shrewsbury."
• "The place is very well priced for portion sizes."
• "Everybody enjoyed their food at a reasonable price."
• "Food is good and great value."
• "The food plentiful, of good quality & price and served until late."
• "The food is well presented, very tasty and just the right size portion."

Cons:

• "Unfortunately we won’t be sharing any special occasions or any occasion here again. Wouldn’t recommend."
• "Food is average but also very highly priced."
• "Ridiculously expensive £2.80 for a bottle of tonic water."
• "The price of the menu would be perfect for the centre of town, but not the distance that this establishment is from the town centre."
• "For the price value of the meal over the top for what was served."
• "Veg, never seen anything like it before, small portions, very few chips, fish pie tasteless and expensive, need to up your game sorry."
• "Very disappointed my fish pie was cold and uncooked in the middle."

Accessibility

Pros:

• "Plenty of free car parking spaces."

Cons:

• "Toilets upstairs not great for those who are disabled."
• "Parking in disabled spaces was very tight, especially when using the tail lift because two were in wheelchairs."
• "NOT dog friendly, claims to be but forces customers to sit outside even at night or in all weathers."