MDF Direct - MDF Cut to Size Reviews Summary

Customer Service

Pros:

• "They truly are leading the way in what customer service should be today."
• "The customer services team who work really hard to get deliveries out at convenient times."
• "Constant updates, very friendly, helpful and speedy delivery."
• "Truly deserves a 5-star review for their customer service."

Cons:

• "Been let down twice in a row now with poor customer service."
• "They promise 2-3 day delivery but fail to honour this with endless delays."
• "I've been given lots of promises about delivery days and none of it has been true."
• "The worst customer service ever. Been looking for a new supplier for my materials and asked for samples which was the hardest process ever."

Product Quality

Pros:

• "The product is excellent quality and delivered promptly."
• "Excellent quality product, with very precise tolerances."
• "The quality of the product looks good with a nice finish and clean cuts."
• "All cut pieces labelled nicely with stickers that come off really easily."

Cons:

• "After a week they delivered the wrong order."
• "Unfortunately arrived damaged, but was replaced with no quibbles."
• "First few orders went fine, since then the quality isn’t the same."
• "The quality of some boards was disappointing, with nicks in them."

Delivery and Packaging

Pros:

• "Really responsive customer services team who work really hard to get deliveries out at convenient times."
• "Delivered by a very friendly driver! Great quality product with a faultless service."
• "Delivery was on time and all cut perfectly to size and of fantastic quality."
• "The delivery driver was very efficient and helped carry the order upstairs."

Cons:

• "They promise 2-3 day delivery but fail to honour this with endless delays."
• "After a week they delivered the wrong order."
• "Delivery was missing 6 pieces and the driver came out the following day to deliver, but 2 of the 6 were significantly damaged."
• "I was hoping for a 5-star experience, but have been disappointed throughout ordering and delivery."

Ordering Process

Pros:

• "The initial purchase on the website was easy to do, even for a total novice."
• "Ordered online late Sunday evening before a bank holiday and got a message almost straight away to confirm the measurements."
• "The website is easy to navigate and I was impressed with the level of communication throughout."
• "They have a good variety of products on their website with good prices."

Cons:

• "The worst customer service ever. Been looking for a new supplier for my materials and asked for samples which was the hardest process ever."
• "I made a mistake with my order and it took a while to get it sorted."
• "I was hoping for a 5-star experience, but have been disappointed throughout ordering and delivery."
• "Ordered at the weekend, an immediate response, regular updates from Customer Services, an excellent delivery less than two working days later."