Stoneacre Toyota Durham Reviews Summary

Customer Service

Pros:

• "From the first call we made enquiring about the vehicle, we were very pleasantly surprised with the level of service."
• "The staff were so friendly and approachable."
• "Visited stoneacre Toyota at Durham today and were helped by Louise who was absolutely lovely and so helpful."
• "I would highly recommend Jardine Toyota Durham and I will be returning for all services and maintenance going forward."
• "Salesman Chris Palmer was helpful, polite, friendly and very knowledgeable."
• "The staff know me and are always friendly and helpful."
• "The Salesperson was very helpful and knowledgeable."

Cons:

• "NOW I don't trust anything they say. Catalogue of poor practice when taking car with 13,000 on clock for mot/service."
• "Sales assistants seemed so unhappy to see our family visiting to look for new motorbility car."
• "Very bad attitude from the reception staff in the service department could not fix the problem on my car."
• "Had an appointment to see Louise about a motorbility testdrive, Louise never even acknowledged that I was sat there for half an hour."
• "This is the point that blew me away, a middle age snob overdressed for his role approaches me standing about 10m away shouting 'switch it off!'."
• "BEWARE bought Porsche macan been problem with misfire since bought car on24/7/19."
• "Poor experience, there's no excuse for not having appropriate systems to avoid this happening."

Vehicle Quality

Pros:

• "This was the easiest exchange of vehicles we have ever experienced."
• "The car is amazing to drive and there is every likelihood, we will purchase Toyota from a personal perspective in the future."
• "The car was fantastic and most importantly as described which added to the pleasurable experience of driving back home."
• "Since purchasing the Yaris we have been over the moon with its performance."
• "The car drives like a dream and is equipped with many new safety features that weren't available on our previous model."
• "The Prius Hybrid has been excellent so far and the support from the garage has been super."
• "Car was in an excellent condition and would definitely consider buying from them again in the future."

Cons:

• "Car was a good price and everything is as it says. Runs great. Customer service and communication was poor."
• "Had the car since June and had problem after problem they refused time and time to rectify pre-existing issues."
• "The Rav 4 I purchased was sold to me with an after market exhaust which was very noisy and found to be blowing."
• "It was told by the the vehicle is very clean but from outside it only two marks but no it was so much marks on car."
• "Car was dirty from inside and the bumper got same messing screws."
• "Very poor attention to detail and after sales service when paying such a lot for a Toyota approved vehicle."
• "The front brake hoses were misfitted."

Staff and Sales Team

Pros:

• "Tony Moyle was very helpful with our car purchase."
• "A big thank you to Johnathan Pritchard for his honesty, professionalism and welcoming nature."
• "Alan Birks in particular made me feel extremely comfortable, and he was genuinely interested in what I was looking for."
• "I am very happy with the customer service."
• "The customer service is excellent and all staff I have spoken to are very friendly and very helpful."
• "Chris Palmer one of the best sales people in the business looks after his customers from first introduction to leaving with vehicle."
• "Absolutely flawless customer service from beginning to end with Chris Palmer."