Address: Epping New Rd, Buckhurst Hill, IG9 5TZ, United Kingdom
Phone: +442085041171
Rating: 4.4
based on 115 reviews.
Customer Service
Pros:
"Ashfaaq Khodabux was excellent, no pressure Sales Executive."
"Jamie went to extreme lengths to make us feel comfortable and to complete all services we asked for."
"Jamie sold me my new car and he made it an enjoyable experience rather than it being stressful."
"Edgars and Jack. They were polite and friendly."
"Luke and Jack advised us through the entire process, their knowledge and professionalism cannot be faulted."
"Many thanks to Jamie and Jack for all their help."
"Jamie Smart. As he was extremely informative, kind and helpful."
Cons:
"Absolutely dreadful. My daughter bought a brand new Nissan at the cost of £33,000 it broke down after 10 days and had to be towed."
"I took my Suzuki in for a service last Saturday and was told that I had to be there at 8.30 a.m. and that it would take up to 4 hours... I am a very dissatisfied customer."
"Sales staff great but servicing place doesn't have the best service in the world on front desk, car park very cramped."
"Everything has now been rectified but I would not buy another vehicle through glyn hopkin."
"Absolutely awful customer service."
"They leave their stock vehicles on adjacent roads around the area. This blocks pavements, drop curbs and would force wheelchair users and similar to go into a busy road to get past their vehicles."
"Useless servicing department, don’t go here."
Vehicle Quality and Features
Pros:
"Very happy with my sz5 vitara allgrip."
"They delivered my new car to home and I managed to get extra feature at no extra cost."
"the car is so quiet, I love the rear view camera, as I have to reverse out of my drive, and there is a blind spot on the rear nearside, the PAS is great- and it has a great CVT gearbox."
"More people should know about it... I regularly get over 70mpg, and this in an extremely cheap 4X4 with plenty of room for four people, and so many bells and whistles!"
"I purchased the new Suzuki swift as my sister in law had one and I had to get rid of my old but perfectly still working Nissan primera, when ULEZ came in to North/south circular in october 2021- What made me choose a Suzuki funny enough was the fact that it had LED bulbs not Halogen ones."
"the car only costs about £55 to completely fill the tank too- need those savings these days."
"I think it is very good value for £15,999- other cars with exactly the same features (alloys, CVT) like Fords or Skodas cost many thousands more."
Cons:
"Within the first two weeks of ownership, they had it back twice for errors that should have been picked up presale."
"the only negative is that the diagrams in the 'owner manual' are for a left hand drive car."
"Slight issue with the noise level, which i reported immediately, and you mentioned that the new engine will have the noise."
"Noise level detreating and Gear change from 4to 5 and 5-6 struggling and not a smooth take off (especially on the hill)."
"There is an annoying vibration in the binnacle area which is very irritating."
"I looked at a second hand Suzuki Ignis (which turned out to have a badly botched repair!) and was told that they didn't do negotiation on price or it would appear any deals at all."
"Once got my car back with a dent and never got fixed after taking it back about three times."
Communication and Delivery
Pros:
"Luke made everything easy and straight forward, kept me informed of progress and dealt with the paperwork for me."
"Jamie was helpful and sent me a great video of the car."
"Kept in touch regularly along the process of getting the car to keep my updated, done this by creating personalised videos too which was neat!"
"Jack is seriously passionate about his job here, and kept in contact with me every single day providing me updates about the car and ensuring my handover went smoothly and met the deadline we had it booked in for."
"The company gave us regular phone calls to see how the claim was going and when we would like the vehicle delivered."
"Jamie Smart has given us excellent customer service throughout our purchase."
"David called after we had the car a couple of days to check we were happy."
Cons:
"The company could keep customers better informed on estimated delivery dates because despite being told 2-6 months for delivery the car was actually delivered 7.5 months after being ordered."
"We ordered a car 3 months ago and have spent weeks calling them for a delivery update. You are put on hold for ages and then told they will call you back and do not."
"They called us to say that they have being informed from third party that we are going to buy a new SUV. They lied that they can offer us the edition we wanted even when we asked them two and three times because another dealer has already advised us that this edition had been discontinued few weeks ago."
"Inappropriate way to try to gain a customer."
"To date I am still having to call every day for an update, and me and my toddler are very hot and uncomfortable in the car in this hot weather."
"We were not expecting such poor hospitality from a big name like Glyn Hopkin."
"Didn’t even bother to try and deal with the engine fault codes."
Staff and Service
Pros:
"I have no hesitation in recommending Glyn Hopkin Buckhurst Hill as the only one with a Five Star sales team."
"Thanks especially to Adnan who gave an amazing 5* service."
"He is a great asset to a company and really knowledgeable in his field."
"all the staff especially Mohammed were very friendly/professional."
"Mohammed Jack is a brilliant salesman, polite, informative and very helpful."
"The salesman is knowledgeable and explains everything clearly as well as being professional and courteous."
"Very reliable. Customer care is excellent. Good information about the product. Time keeping."
Cons:
"Took my Suzuki here for a problem to be diagnosed only to be told it’s a gearbox problem which they don’t deal with."
"Useless servicing department, don’t go here."
"Glyn Hopkins staff are brilliant when it comes to selling cars but their after sales customer care is appalling."
"The Glyn Hopkin Sales Manager and possibly Glyn Hopkin are crooks disguised as car dealers."
"Facilities: not even a water dispenser for customers."
"I've not known any dealership abuse their neighbours as much as these lot."