The Range, Stockport Reviews Summary

Customer Service

Pros:

• "Hoda was very very helpful and answered all our questions."
• "What an amazing customer service the staff has! Hada especially, went beyond what I could imagine to help."
• "The person who served me on the till was lovely."
• "Staff friendly and very helpful. It's 10 out of 10 from me."
• "The staff in the range were super helpful and also the guy iceland who went out of his way to help me."
• "Alaia, helped me find wallpaper today with no wrapping or name on it. She was so kind and helpful!"
• "Paul and Zoe (sorry if the names are wrong) couldn't have been more helpful and made the visit so enjoyable."
• "Staff are always friendly and helpful when I've visited."

Cons:

• "the guy on the till was so very rude!!!"
• "Absolutely HORRID place to work. The managers are the worst people I’ve met in my life."
• "A white woman in her 60s... was absolutely miserable and me and my husband overheard her speaking to some of the younger staff with such disgust."
• "The voicemail inbox also is apparently full, probably because they don't bother to answer calls."
• "Only 1 person on till, other staff stood around, doing nothing to serve or even acknowledge the queue of shoppers waiting!"
• "The female workers were too busy chatting to even think about offering to get help."
• "Staff very rude and unhelpful when I asked if there were any trolleys."
• "Came to the store today terrible experience first of all I had a female member of staff flirting with my husband!"

Product Selection and Pricing

Pros:

• "Nice sized store with a wide range of items and some great prices."
• "There is a bit of everything in this store. Furniture, lighting, picture frames, mirrors of all sizes... and lots more."
• "The store itself is great lots of items my children spend hours in here they love the range of paints, stationary, activity sets."
• "Prices are outstanding and staff friendly and very helpful."
• "The Christmas lights section elicited squeals of excitement from my babies as they went through the section."
• "Great selection of everything! Homeware, toys, crafting, and also frozen food and grocery."
• "It’s really a good store for craft items. Cheaper than Hobby Craft nearby."
• "The range stockport is a great shopping place with almost everything one can need."

Cons:

• "The only negative was mispricing some items which took quite a while to resolve."
• "I'm giving 2 stars for the range of products and for the odd member of staff who actually cares."
• "Really terrible experience- no trolleys available in the whole store-not sure how anyone is meant to actually buy anything without a trolley available."
• "A bit disappointing really. I was looking for some bargains over the bank holiday weekend, but the prices weren't great & the selection of home & garden was hit & miss."
• "I love this store but the Stockport store is always untidy with lots of items unpriced and boxes everywhere waiting to be unpacked."
• "Usually has what you need, staff are friendly and helpful... mostly... some are just a tad lifeless like they don't want to be there."
• "Loads of lovely things but the actual furniture is a bit of a letdown. I had seen some lovely coffee tables online so I wanted to see them but they only had 2 of the most expensive ones."
• "Sells nearly everything you could want/need. However some items had price stickers on them and when I got to the till they actually cost more."

Store Environment

Pros:

• "Nice experience shopping for Christmas decorations."
• "Great place to shop it has everything you could possibly want and need."
• "The store itself is great, but is let down by the parking facilities outside."
• "So much to see. Fabulous bargains, nice no pressure shopping."
• "Had a lovely visit to the store this week, we had a coffee and scone in the cafe which were amazing."
• "It's rare I visit the peel center, I have issues with the parking eye that operates here."
• "Good choices for home comforts, whether it be outdoor area, lighting, pictures, etc."
• "Large selection of household items at reasonable prices."

Cons:

• "The WORSE shop in Stockport!!!! Only 1 person on till, other staff stood around, doing nothing to serve or even acknowledge the queue of shoppers waiting!"
• "Bad downside on the parking. My partner has a disable badge he parked in disabled bay put his card out. 1 week later received £100 fine."
• "The store itself is great, but is let down by the parking facilities outside."
• "Parking here is a huge scam! There should be a barrier and the ticket machine at the entrance so everyone knows is a paid parking."
• "The range itself is great got some good stuff it was the staff at the cafe who need to be trained with some manners very rude."
• "Instead of queuing at each till like u do in every shop, u wait in a long queue to be told which till to go to, about 7 tills but 3 in use, not well thought out."
• "The shop is a mess. stock on pallets blocking the way around the shop along with heaps of cardboard everywhere."
• "Very little social distancing as far too many people were being allowed in the store at a time."