Address: Mall Level -1, Canada Pl, London E14 5HX, United Kingdom
Phone: +442038163425
Rating: 4.0
based on 170 reviews.
Customer Service
Pros:
"The most important thing is the staff were very nice and quickly response."
"The woman serving me was polite but friendly and chatty and knew her stuff - she took me details and told me to come back in a couple of hours."
"The staff was extremely friendly and helpful."
"The staff in Canary Wharf were extremely helpful, really nice, polite and made things feel very easy."
"Very friendly and professional service."
"Magda & camillo are great they really helped me find the best option for my iPhone."
"The team in Canary Wharf was great with me, they resolved all the problems with my phone right away and gave me a great service!!"
Cons:
"The 'black' lady I talked to was so mean and like i'm asking her a favor!!"
"Absolutely horrific. These guys had my laptop for 3 months in total."
"The women at the counter were not friendly at all."
"The customer service is horrible, the black lady/short lady that works at the Canary Wharf branch is so rude with so much attitude and does a bad job at fixing your phone."
"The reception girl was terrible. She didn't communicate with me because of my accent and my ethnicity."
"The staff are uninformative & require training."
"Really disappointed with the terrible service and the managers (Kumar) rude and abrasive manor."
Repair Quality
Pros:
"The phone was fixed within the day with all data recovered."
"They fixed it within twenty minutes."
"All I can say is WOW! My Macbook headphone jack was broken and Apple told me I need a new logic board. iSmash managed to repair it for me without purchasing a new logic board within 3 hours."
"Had my battery replacement for iphone X. Quick, easy and pleasant service."
"Outstanding service!! Got my screen fixed within roughly 30 minutes and without any sort of hassle."
"Great service and speed. Initially thought it would be too pricey but having since gone and replaced my screen and the quality and speed of the repair, I have no regrets."
"The problem was the screen as the original member of staff had suspected, and they replaced it no problems and phone is now in good working order."
Cons:
"No response from the new screen at all, could not unlock the phone."
"I highly would avoid this place. I repaired my phone and after 5 days it cracked again."
"Awful service, took a Windows phone in and they had to replace the screen multiple times due to it not recognising touch."
"The screen is not recognising the letters at all times."
"The quality of screen replacement for my iPhone 7 was low."
"I used iSmash for an iPhone screen repair. Service / turnaround was very good though ultimately I was not happy with the third party screen they installed in the phone."
"ismash Canary Wharf installed twice a faulty screen on my iPhone."
Price and Value
Pros:
"Not only did it cost me about 1/2 of what Apple usually charges, but the entire thing only took 3 hours."
"This was defo worth the trip and small expense as I was prepared to pay a lot more."
"They helped fix it with free of charge!"
"Phone was out of battery and wasn't charging. Took it to iSmash and they informed me that the reason for the issue was that the socket was dirty. Cleaned it out for me there and then and didn't charge me a penny; true gents and top customer service!"
"Great customer service. I went in yesterday thinking the charging port on my iPhone needed to be replaced. He cleaned it out and used compressed air then tested it and it’s working perfectly now."
"Even cheaper to repair it here than at Apple."
"They didn't even charge me for the trouble of looking at it."
Cons:
"Originally they charged me £39.99 for a rear lens repair, but then added another £70 to that after the front of house staff spoke to the technicians."
"I paid £20 for a 'diagnostics' test of my water damaged phone and was told that I needed new parts at a cost of £120.00."
"Do not visit this or any other iSmash store, they charge £125 to replace a iPhone screen which isn't an official product."
"Just poor value for money. Quoted a repair price on their site and then tried to charge me an extra £50 for a plastic back when I arrived - totalling £179 for an LCD screen replacement."
"Terrible customer service too! Pay the money and stick to Apple!"
"Definitely not a like for like replacement and for £120 I would have expected more."
"Do NOT buy the lifetime warranty service at iSmash as in my experience they are very keen to NOT repair it any further after the initial fix."
Inventory and Stock
Pros:
"Plus they can put a screen protector/tempered glass for you and they have a large selection of phone cases and other accessories."
"Great looking shop and location as well, would recommend it to anyone who is looking to get their screen fixed."
Cons:
"They did not have my colour in stock."
"Didn't have the screen required and it took 7 days to arrive in stock."
"Got there and they don't have battery in stock."
"It’s a no from me. I booked a repair on the 18th Aug online for this branch for 31st Aug. Online it confirmed that this branch had my parts stocked. Fine. I now turn up to my appointment to find this branch actually doesn’t have my parts."
"Terrible customer service. I want my laptop repaired. They don’t have the part in stock."
"No replacement parts in stock so iSmash were unable to fix my device as planned."
"Came to this store yesterday after looking online to see if they will do my One Plus 5T phone screen repair which they advertise for £145 on their website but when we got into the store we were turned away as we were told there don't do One Plus phones."