Address: George's Rd, Stockport, SK4 1DR, United Kingdom
Phone: +441614294000
Rating: 4.1
based on 250 reviews.
Customer Service
Pros:
"Big shout out to David who sorted out an online order for me of paint."
"I had some MDF cut for panelling and although there was some initial confusion around sizes I was really grateful to Pam’s excellent customer service."
"Staff are very friendly and went out of their way to help us."
"Been assisted by Kyle in the paint department. He showed great professionalism with his advice and assistance."
"Got a new kitchen from B&Q Stockport and the guy who helped us through the buying and planning bit was very professional and helpful."
"Great store lovely products been in tonight to shop great customer service thank you Abby in the Garden centre for good advice and lovely customer service and Lewis at Trade Point."
"Really helpful staff at this Branch ...was looking for a backboard for a fireplace ...staff member took time out to search the item and then ordered by another member of staff an hour before closing ...now delivered within a couple of days and fitted to my mum's new fire surround... very happy ...thanks B&Q Stockport"
Cons:
"Customer service on shopfloor is helpfoul but they have one cashier on trade point who's always mess something on receipt."
"The poor quality of materials and items sold are embarrassing and price ridiculous."
"This B&Q store is well stocked but staff are rude and very unhelpful."
"Most of the time it's great other times you get members of staff who make you feel like you've interrupted their day."
"Some Staff at customer services counter very unhelpful."
"Barely any staff around to help, once you find one they don't seem to want to help, always a mess in there."
"Good customer service is non existent! they simply can not be bothered to help."
Product Availability and Quality
Pros:
"Generally a really well maintained store and the displays are well put."
"The garden section here is absolutely beautiful."
"Great selection of hardware products here, I have always been impressed with the help from the staff on the shop floor."
"Everyone knows B &Q and what they sell but at present got a good range of garden hand tools strong and reasonably priced."
"This B&Q is among the best in my opinion. Vast range of all kinds of materials available."
"Large selection of paints and paint mixing facilities."
"Everything you could possibly need for home improvements and gardening."
Cons:
"A very quick word of warning that this doesn't take wireless payments."
"Don't buy flooring from them. We paid a fortune for the highest priced click flooring for the kitchen. It lasted 12 months and the flooring was full of scratches."
"Called to purchase Rattan furniture set today which was on display at £297 but not in stock to take away."
"Came all the way from Huddersfield for some multifinish... Got told they were 4 full pallets and within less than 15 minutes somehow all 4 pallets had sold out."
"Poor stock levels."
"The main item I wanted was out of stock and they didn't know when they would next have any. No other branches within a reasonable distance had any."
"Terrible stock control, I am that fed up going there to find out that what is supposed to be in stock, to find out its not there I have now started to go to the B & Q in Trafford."
Store Experience
Pros:
"It's a pretty big place and they have good stocks of most DIY stuff - they gave a great bargain section with out of season items."
"They've caught up with the rest offering click and collect service which is good!"
"Spacious parking and has most things you need in stock."
"Nice view around the store as store is on top side."
"Free trollers and baskets, as well as free parking."
"Plenty of parking and the store has a fantastic range of products."
"Quite a large store, plenty of products to chose from."
Cons:
"Well managed but the toilet facilities were not available which I think is not necessary and should have been available."
"No Toilets anymore. For such a big store, where people can spend hours looking for kitchens, bathrooms etc. they have got rid of customer toilets?"
"Overpriced, pseudo sale offers, trade discount rubbish compared to Wickes and Selco."
"We got our shopping and could not get to the till. Every single aisle was blocked off in front of the tills."
"When you’re in the main store you struggle to find a member of staff to help with anything."
"Drove a fair distance to make quite a few purchases & browse. Needed the loo; customer toilets CLOSED."
"Why can't you have a no stars option? Popped in here on the way to the cinema. There are some traffic issues on the roads adjacent to the store, however, we spent 2 hours trying to leave the car park."