Hollywood Bowl Leicester Reviews Summary

Online Booking & Parking

Pros:

• "Booked online, easy to park, and free parking."
• "Easy to book for a Sunday morning."
• "Really easy to book online and priced reasonably."
• "If you book online, you get a 50% off next game code sent to you after you've bowled."
• "The online booking system is straightforward and there’s always plenty of parking spaces."
• "Good parking just outside of venue - including closer wider bays for families and those disabled."
• "Also parking is available and free."

Cons:

• "Totally useless online booking system."
• "The only downside is the online booking system isn't accurate."
• "Lane was double booked and had to wait just under an hour for the next available lane."
• "If you have a chance to choose another bowl club then go ahead. Booked in advance, was waiting for almost an hour for our lane to be available and what I was told is 'this is all what we can do'. Horrible customer service and attitude, nobody is bothered."

Staff & Customer Service

Pros:

• "I find the staff very helpful, nice and always busy rushing around and trying their best to deal with everyone's queries."
• "Staff always helpful if a prize gets stuck in the penny machines and needs 'rescuing'."
• "Staff were polite, attentive and effective even though it was very busy."
• "The host on the night Alex was absolutely amazing. A lovely guy and couldn't do enough for us."
• "Clean and welcoming. Very friendly staff."
• "Staff are lovely and polite and friendly."
• "The staff is welcoming, friendly and helpful."

Cons:

• "They were no experience we enjoyed because a security guy was so rude he did not allow us in."
• "The staff was rude as we did talk to someone about the service and he just shrugged his shoulders."
• "The service was absolutely shocking and non-existent."
• "Served by the most miserable woman. She knocked one of our drinks over....... no apology....... nothing. Just rude."
• "Majority of the staff but especially the manager we beyond rude, we felt like we weren’t welcome from the start."
• "Very rude staff, We are late for just 10mins and I don't know her name? But she's telling us off why we are late."
• "Poor customer service with lack of empathy."

Facilities & Cleanliness

Pros:

• "All good after lockdown. Greeted at the door by the manager who went through all the new safery standards, everything was regularly cleaned by the great staff."
• "Nice tidy and clean place even during COVID-19 as they were cleaning all the lanes when people were leaving."
• "Was very clean, staff were cleaning the bowling balls whilst we were there."
• "The lanes at Hollywood Bowl were impeccably clean and well-maintained."
• "Bowling areas and balls are clean and well maintained."
• "Site was clean on our visit."
• "The toilets were clean."

Cons:

• "The place did smell a bit as you entered but guess that was due to so many body's in there."
• "It was understaffed and crowded. Toilets and Tables were not cleaned."
• "Toilets absolutely disgusting, saw poo floating around and taps don't run unless you keep pressing down every 5 seconds."
• "Only small issue was the state of the ladies toilets at 9pm."
• "I would like to point out how dirty the toilet doors are, I went to wash my hands after bowling and all around the door handles are brown stains."
• "Very poor quality overall. Felt rushed and dirty."
• "Although, the female receptionist was very rude and got annoyed at me when I couldn't hear her over the very loud music and I have hearing issues so it soured the mood before we'd even begun bowling."

Price & Value

Pros:

• "We had two lanes booked for two games each and we had a lot.of fun for a reasonable price (for bowling anyway!)."
• "The prices are good. I would recommend this place to anyone who wants to bowl there."
• "A great place for all ages alike fun and pleasant place. Prices are reasonable and I loved the experience."
• "Great price at only 15£ for 3 games each."
• "Good bowling, which is around £10 per person."

Cons:

• "It costs nearly £15 per person for 2 games."
• "It's average at best. Quite expensive. Not so family friendly."
• "Paid about £63 for two games each for 4 adults."
• "Kids had a great party but from the adults point of view it was very overpriced."
• "I personally think its over priced. I think it was about 16 quid per person for 2 games (30minutes fun)."
• "Very expensive, had a good time bowling however night was ruined when the shutting time clearly said 1am, kicked every customer out before 12:30."
• "Family of 5 can play bowling from £24.30 a game??!!??? When you get there they charge you £37+."

Arcade & Entertainment

Pros:

• "They have a great arcade as you enter with a ton of games, one side dedicated to machines that pump out a ton of tickets as prizes you can exchange for a bit of naff tat from the desk."
• "The arcade entertained the children while we were waiting but the tickets you win are no where near enough to wind anything other than some cheap sweets."
• "The arcade is quite enjoyable."
• "The arcade, in particular, was a hit with my family."
• "The selection of games was impressive, and the whole arcade area was well-maintained and clean."
• "Arcade has a great range of games."
• "The arcade has new games and is on both sides when u enter instead of just one."

Cons:

• "However a few of the machines in the arcade were in disrepair, several switched off as they were broken."
• "The machines (that give tickets for playing) are designed to give the user almost a 0% chance of winning a prize without investing around 20 quid for something that costs a couple of quid if that."
• "Some of the arcade machines were out of order, not topped up."
• "Many of the games in the arcade were out of order which was disappointing."
• "The arcade could probably use some more variety in regards to the machines on offer."
• "The claw machines are disappearing, each visit there are less of them and harder to get a prize from."
• "Avoid playing the Bandits at this place."