Tenpin Croydon Reviews Summary

Facilities and Condition

Pros:

• "Loved all the games there and great bowling experience."
• "Was pleased to see COVID safety measures in place from check-in desk as you came in with hand sanitiser and wipes to dividers between lanes."
• "We were allocated 4 lanes and refreshments were replenished constantly throughout."
• "Kids had fun and the staff did a great job."
• "Really great place! Huge variety of games."
• "New Arcade games are much better and fun to play but don't last too long."
• "Enjoyed a family game of bowling earlier today (Bank holiday Monday). Good value family game. Good value arcade games."

Cons:

• "The place is generally very dirty and everything in bad condition: bats for table tennis broken, not even one okish."
• "Also their bowling lanes are really outdated they have old basic TV, you can't even choose to have the side lane bumpers on certain players only."
• "Table tennis is £4 for 30 minutes which is quite expensive."
• "This place is poorly run."
• "It's too dark in there."
• "Everything here is inconceivable from the more than 1,5 hour you need to queue though you have booked and payed already."
• "The place has gone so downhill, it was dirty, half the lanes weren't operational, equipment was broken."

Customer Service

Pros:

• "Service at the bar and reception were both quite slow but staff were all friendly."
• "Staff were helpful when needed."
• "Staff were more than friendly (one even showed my lad how they restock the ticket machines)."
• "Polite staff at front desk."
• "Staff were friendly and we attended in a pre booked time slot."
• "She insured everything went smoothly, She was super helpful and friendly."
• "Staff seemed friendly enough."

Cons:

• "Very bad service."
• "Black tall lady with dreadlocks, rude and doesn’t know much about her job."
• "There were 3 people working the bar one was on their phone not doing anything and the other two were laughing and just talking whilst the queue stood still."
• "Staff are rude and most machines are not working had to wait 30 min for staff to sort it out."
• "Arcades are a little dated in places and many are a rip off, especially the ones for winning prizes."
• "Unfortunately even at 50% off it's barely value for money."
• "Staff handled it well and issued a refund."

Value for Money

Pros:

• "The only redeeming thing was the food was hot."
• "Enjoyed 2 games of bowling with the Tuesday evening deal which meant it was not too expensive."
• "We booked summer holiday offer. Bowling and a burger for £5 which is a crazy price."
• "Going on a Tuesday you get 50% off bowling and drinks, so it's decently cheap."
• "Prices are fair."
• "Good social distancing and the bowling balls were sanitised after each set of players had finished."
• "Bowling 🎳 was good as always 😁"

Cons:

• "Very poor service from all staff. Went there a few weeks ago and it has got to be the worse place I ever went to for bowling."
• "Terrible services, not enough staff, chaotic and no value for money."
• "This has be the worst place for customer service I have ever been."
• "Bit overpriced and always crowded with teenagers and weed smokers outside."
• "The ticket and prize system is outrageous, hugely expensive, and leaves children feeling very disappointed."
• "Charged over 8 pounds per game is far too expensive, no wonder the place is empty."
• "Everything is so expensive, you get no tickets for them and the prizes are worse than worse."