Address: 19, Festival Way, Festival Leisure Park, Basildon SS14 3WB, United Kingdom
Phone: +448448261451
Rating: 4.2
based on 202 reviews.
Bowling Experience
Pros:
"No problem with the bowling experience."
"The bowling itself was fine."
"The bowling itself went smoothly. A good evening."
"The bowling part was great."
"Bowling - pretty good actually maybe a tad expensive."
"Great fun for all the family, drinks delivered straight to your bowling lanes."
"The bowling is well managed including table service for both food and drinks."
Cons:
"The only downside is we paid nearly £36 for only one game of bowling!"
"Half-term rip-off! As part of a Senior Citizen bowling group we bowl monthly and pre-book monthly in advance for £7.25 for 2 games per person. This time Hollywood bowl have almost doubled the price."
"£45 for a game for two adults and a three year old baybay. Ridiculous."
"You will almost certainly be ripped off for bowling due to the pricing issues - avoid here and try elsewhere."
"Could get a chance for bowling because of the waiting time... got there at 5pm and was ask to wait till 9pm to get a chance at bowling."
"Had to wait over half an hour for our lane, which was pre booked."
"The lanes are too close together."
Staff and Service
Pros:
"The staff are friendly and very helpful."
"The staff members were helpful and readily available, ensuring that our visit was enjoyable."
"Staff are really friendly and super helpful."
"All staff we came into contact with were friendly and helpful without being out with it."
"Greeted by Alex who went above and beyond for us today."
"Greeted by Millie on the desk who was incredibly friendly and helpful."
"The staff are friendly and very helpful which makes the bowling enjoyable and fun."
Cons:
"All young kids working there who are never happier than when chatting even if your lane light is on."
"The only thing that let's it down are the staff. Generally unhelpful, impolite and would clearly rather be somewhere else."
"The staff members on the floor were unapologetic as well!"
"The attitude received was absolutely disgusting."
"Absolute chaos from start to finish."
"Very rude bar staff need more training or don't work there."
"Staff not great, can't be bothered to help with anything."
Facilities and Amenities
Pros:
"The VIP lanes were really lovely and private, with special bowling balls too."
"Their arcade has gone through a mega revamp and is better than ever."
"Arcades are great and some really cool two player games. Hours of enjoyment at the alley."
"Good amusements for little ones also."
"Large bowling alley with well maintained lanes."
"The venue itself was well-maintained and clean."
"Toilets are always clean never dirty."
Cons:
"Half term so busy, numerous arcade machines not working and lost in total £5 in broken machines not working or chewing up money."
"Went in for arcades with the kids... a lot of the machines not working or missing balls ie in the basketball games... tickets not coming out as it seemed the machines on them were broke as well, so kids were disappointed."
"Disco lights/uv black lights were somewhat disappointing if you had kids."
"A lot of the machines are scams and they actively defraud you out of your winnings."
"We visited the arcade. Loads of machines weren't working."
"Toilets disgusting - smelly & no paper in any of them!"
"The arcade is so full with machines and games that you can barely walk around, I am sure this would be considered a healthy and safety issue if it was ever looked into or if there was an emergency."
Food and Drinks
Pros:
"Nice food available."
"The Alley also offers a good selection of food."
"Bar and good selection of drinks."
"Good for pre-drinks with good pitchers of cocktails."
Cons:
"When we got our food, we had the wrong items to what we had ordered online."
"We are in the burger bar which was disappointing food appeared to be microwaved took ages to come to the table."
"Food was poor, and cups for the kids were filthy."
"The music was ridiculously loud we was literally having to scream at each other."
"Drinks a bit expensive and change machines swallowing coins."
"Great bowling good drinks disappointing overpriced food bad customer service."
Value and Pricing
Pros:
"Great couple of games of bowling. Much better after finding a 25% discount code and saved £16 off of the price for five of us."
"Book on line and you do get a discount which helps reduce the cost."
"Very good prices for everything."
Cons:
"Don't phone their 0844 number they kept me on while booking a birthday treat for 16 minutes and that cost me nearly £12 phone charges."
"The only downside is we paid nearly £36 for only one game of bowling!"
"Half-term rip-off! As part of a Senior Citizen bowling group we bowl monthly and pre-book monthly in advance for £7.25 for 2 games per person. This time Hollywood bowl have almost doubled the price."
"£45 for a game for two adults and a three year old baybay. Ridiculous."
"You will almost certainly be ripped off for bowling due to the pricing issues - avoid here and try elsewhere."
"Arcade - overpriced, ticket to investment ratio way off."
"Great fun for the family but a very expensive evening for what it is."
Atmosphere and Environment
Pros:
"Always fun to go bowling, this place is no exception. Nice vibe, drinks and food and an arcade filled with games!"
"Caters for every situation possible, day / evenings out, family, friends, work, celebrations."
"The music they have playing is super vibe."
"Its always so bubly and lively."
Cons:
"There's no set area for the kids so they end up in the bar area surrounded by drunk adults swearing and stumbling around."
"Very noisy, but a fab venue with lots to do."
"It gets very noisy in here (as you'd expect) and sometimes the fluorescent lighting is a bit much."
"So noisy, definitely not a place for a quiet drink."
"The music was ridiculously loud we was literally having to scream at each other."
Accessibility and Location
Pros:
"A lot of parking available within the park."
"Located in the Festival Leisure Park the Hollywood bowl is easy to get to and has ample parking."
"There is a taxi rank right outside."
"Plenty of parking available."
Cons:
"Had to wait over half an hour for our lane, which was pre booked."
"We arrived at 11:30 and queued to ask for a lane for two, to be told that it wouldn't be available until after 1."
"Could get a chance for bowling because of the waiting time... got there at 5pm and was ask to wait till 9pm to get a chance at bowling."
"Had to wait an hour but it was Saturday night."
Health and Safety
Pros:
"Everyone was wearing masks (with a few exceptions)."