Address: 116 Ebury St, London, SW1W 9QQ, United Kingdom
Phone: +442077301316
Rating: 3.8
based on 413 reviews.
Service
Pros:
"The service was excellent and the cupcakes were delicious!!"
"All the staff, without exception, are fantastic - friendly, welcoming & helpful, & they always make our visits a truly happy experience."
"The team were friendly, throwing in a birthday candle for my wife and offering to take pictures."
"The staff were really nice and got us a table even though we didn’t have a reservation."
"The service was really friendly and attentive."
"Our server was very polite and attentive."
"The service was super attentive and friendly."
Cons:
"Absolutely abysmal. Do not go here."
"Second thing was how confused the servers were, I mean it wasn’t horrible service but let’s call it subpar at least."
"The service was slow, we had to ask servers multiple times to order."
"The employee she was rude, the shop always has the sign wait to be seated however no one ever shows up outside from the employees."
"Unwelcoming staff and ignored our table whilst chatting to other customers that arrived after us."
"The service was awful and we had to keep getting up to get the waitress despite it being table service."
"Our waitress was unfriendly and did not check on us hardly at all."
Decor/Ambiance
Pros:
"The decor/atmosphere was beautiful."
"One of the most popular cafe in London that is not only known for its most beautiful decor."
"The pretty faux floral decors made a lovely backdrop."
"Well-known for their gorgeous pink concept it’s a perfect treat."
"The decor is beautiful."
"The overall ambiance is 'instagrammable' especially if you like the color pink."
"The interior is all bright baby colours and with much attention to detail."
Cons:
"We sat on the table in between the counter and door, so could not enjoy a proper conversation."
"The 'terrace' seating is awful. Really crammed and uncomfortable."
"This place is tiny and there’s no space to move around at all."
"Do think this store is too small for the amount of people who visit."
"As the space is so small, when people came in to get takeaways they cramped around our table which was uncomfortable."
"Yes, it looks pretty from the outside, but the interior is tiny so if you like your personal space, then this is probably not the place for you."
"Place is small and is super popular so very busy and hardly get a spot to sit."
Food/Cakes
Pros:
"The cakes were heavenly however."
"The food is delicious and the cakes are definitely the best in town."
"The cakes and teas are very tasty as well."
"We ordered a range of cakes and each one of them were so delicious they would leave you craving for more."
"Delicately handcrafted cupcakes and beautifully tiered cakes."
"The macaroons and cake we bought were beautiful and I would happily go again."
"Both the teas and the cakes are delicate and delicious."
Cons:
"Food and cakes are average too nothing to be excited about."
"However the cakes were quite a let-down, they were much too sweet and so were the macarons."
"The cakes are not bad but nothing to write home about."
"The taste doesn't quite live up to the aesthetic appeal; it's not particularly special."
"The sponge was very dry and there was too much icing on the outside."
"The cakes were extremely sweet and tasted a bit stale."
"Place and food looked amazing! the cake was moist but it Just had zero flavour."
Value/Price
Pros:
"They are a bit expensive for cupcakes but honestly they were quite worth it."
"Their high tea menu is seasonal, and for what you get fairly priced (especially considering London prices)."
"The tea was generous."
"I also like how simple the cupcakes are (classics done really well) and I think the price is fair."
"Do not think it is too bad of price to be honest as a few similar cafes are way higher in price and even have a minimum spend and this place does not which is so refreshing to see."
"I am very pleased with the Lemon Raspberry and Rose layer cake. It is well-balanced and not overly sweet."
"I can see why it is more expensive than your average afternoon tea. The presentation and flavours are beautiful and the quality and portions are much better than any other afternoon tea we have had."
Cons:
"Also 12.5% service charge a bit much."
"The worst thing was when the bill came we noticed there was a 20% charge for service fee."
"The bill was nearly £30 for 2 cakes and 2 hot drinks."
"It was £30 for two lattes and cakes which is extremely overpriced."
"At £7.50 per slice it is not acceptable to have a tiny slice of cake, sorry!"
"With a slice of cake at £6.50 you would expect something special, this is just not the case."