Whiskers & Cream Reviews Summary

Atmosphere and Environment

Pros:

• "Very affordable compared to similar businesses and I found this cat cafe had more one-to-one contact with cats."
• "We went on a Monday so it was obviously more quiet, which meant more quality time with the cats."
• "A very friendly atmosphere and we are excited to visit again."
• "The atmosphere is very relaxed and the hot chocolate is really nice too. 10/10 will go again."

Cons:

• "First of all we felt a little awkward as it was quiet but we soon were at ease."
• "A lot of tables in small-ish rooms so not enough space not only to play with cats but sometimes even to move around the place."
• "There are a lot of people, it felt a bit overcrowded and stuffy."

Staff and Service

Pros:

• "Staff were friendly and knowledgeable on each cat."
• "The staff really do know all of the cats personalities and you can tell they all really care about the cats."
• "Staff are friedly and ready to provide information about cat’s personalities, likes and dislikes."
• "Every member of staff was so attentive and helpful."

Cons:

• "We visited this place for afternoon tea. The staff gave us warm welcomed, then they became too busy chit-chatting with each other. Not paying attention."
• "The service was very slow with our drinks arriving long after the food."
• "The staff also woke up and moved cats around just to show them to the kids, and I saw one cat get moved from his comfortable spot."

Food and Drinks

Pros:

• "The food was delicious, fresh baguettes, warm scones, and the cheesecakes, brownie and mango sorbet were delicious."
• "The afternoon tea itself was great - the sandwiches were delicious and the cakes looked beautiful."
• "The sandwiches were delicious and the cakes were very yummy."
• "The coffee was also good. When you book ahead of time there is a £13 payment that is deducted from your order when you arrive."

Cons:

• "We had to ask for cover 3 times."
• "The brownies were inedible. I don't know if it was a bad batch but they were way too sticky and didn't taste right."
• "Desserts weren’t very enjoyable, too sweet and sugary."
• "The hot chocolate I ordered seemed average."

Cat Interaction and Welfare

Pros:

• "Cats! They are respected in this cafe which means customers can’t do whatever they want with them—I approve wholeheartedly."
• "The cats themselves were all very cute and seemed very well looked after."
• "As for the cats they are so beautiful! Their space is respected as per the clear instructions of the staff."
• "The cats are clearly loved and well looked after, the staff were fab, super friendly and told us all about the cats and their personalities."

Cons:

• "Most of the cats slept most of the time which was a shame but obviously can't control that."
• "The cats were so cute: we particularly enjoyed meeting Amelia (the boss), Oscar (floor security), and Jack (chief bag inspector)."
• "None of them will come to you, but you can walk around try to get their attention."
• "Vanilla did scratch Jax’s on his hand, while he was petting cutie pie, fluffy Jack."