Cafe de Nata Reviews Summary

Flavor Variety

Pros:

• "We decided on the original one, strawberry and the apple cinnamon - apple cinnamon was my favourite."
• "Tried the original pastel de Nata and they have a great variety to offer."
• "Vegan Nata in London. I got the blueberry, strawberry and raspberry - they were all delicious."
• "My children tried the Apple and cinnamon and the strawberry and said they were really good."
• "I've been here a few times now and have tried all the variations of their Pastel de Nata."
• "Wow! Definitely you need to try this place! There was like 5 other choices I'd have loved to try."
• "The cafe also offers tea and coffee, which complement the pastries nicely."
• "The freshly baked Portuguese Nata at this shop is absolutely delicious, with a great flavor that really hits the spot."

Cons:

• "Tried the original pastel de Nata and it quite did not hit the spot."
• "Visited this place for a quick bite as it was recommended by my friend, and it was delicious. I expected more out of the flavours but I found it to be a bit lacking compared to the ones I tried in the streets of Portugal."
• "Great dessert although too sweet. The only ones that are ‘eatable’ are the ones with berries since they have some sour in them."
• "like the crust, coconut is kinda sweet for me. Go for the fruit one!"

Customer Service

Pros:

• "The service was super quick and the staff was friendly."
• "Friendly staff. Good service."
• "The staff is very friendly and provides fast service."
• "Popped in today when we were out in Soho as we spotted the cafe across the road and the Nata looked delicious! The staff were really lovely and friendly."
• "The coffee is also good."
• "The chefs were friendly too! Love it!"
• "Good quality, friendly staff and good value."
• "Amazing staff and Nata are fresh and delicious. One for £1.95 but better go for deal 3 for £5. I been to both Soho and Hammersmith shops, they didn't compromise on quality, definitely recommend to friends."

Cons:

• "Reason why I only gave 4 out of 5 was because the staff behind the counter was not extremely friendly and welcoming."
• "But as others say, the staffs were not friendly at all."
• "The custard was a bit too sweet, if it was a bit less I would eat forever."
• "However, during my visit, I encountered an issue with the customer service provided by the girl who was working that afternoon. Unfortunately, she did not seem very welcoming."
• "The service could be friendlier."
• "One star for the nata as they are the best in town but regarding the costumer service is dreadful!"
• "The service in the shop is sneaky and cunning, I ordered 2 classic nata there that worth £5.9, but they charged me £7.9 without noticing me for paying any extra tips or fees."
• "Just been to the shop in old Compton street (I’ve been there many times) and today (04/10/23 time 11:50am) the girl at the counter was so rude, not friendly at all with attitude, not smiling, chucking the products in the bag."

Atmosphere and Ambience

Pros:

• "The walls are white with graphics on and it’s really a cool vibe."
• "The best part is watching them bake the freshly made Pastel de Nata right in front of you - it's quite the spectacle!"
• "The cafe also offers tea and coffee, which complement the pastries nicely."
• "The shop is card only with contactless preferred. The shop has a couple of seats to sit and enjoy the Natas but is mostly designed for you to munch on them as you walk around Soho."
• "Loved the veganata! Tiny place in a corner. You can sit there and enjoy the food while watching the crowd outside, if you like people-watching like myself."
• "Tiny but mighty! Wonderful shop full of natas, made in the shop, fresh crispy, creamy, so tasty and moreish!"
• "The Nata's made here are completely unlike any that I've had. They flavour is incredible, the pastry is so flaky and sweet, there is also a great variety of different pastel de natas."
• "Love this place! I try to come every time I’m in SoHo. An absolute must try in London."

Cons:

• "Not cozy in side though/almost no place to have a seat, which is so unfortunate."
• "The coffee was average so I would recommend getting the 3 Nata for £6 deal and then getting coffee from somewhere else."
• "There is no bathroom so it’s more of a place to pick up your goodies and go."
• "I have deducted a star because they refuse to take cash."
• "Could do with another person serving as it was very busy and only one woman taking orders, packing, and making coffees."
• "There is very little inside to sit so this would definitely be more of a takeout place."
• "The service in the shop is sneaky and cunning."
• "The place is small but it can fit a number of visitors plus most of them they can take it as takeaway you don’t need to stay."