Address: 25 Old Compton St, London, W1D 5JN, United Kingdom
Phone: +442077341279
Rating: 4.6
based on 156 reviews.
Flavor Variety
Pros:
"We decided on the original one, strawberry and the apple cinnamon - apple cinnamon was my favourite."
"Tried the original pastel de Nata and they have a great variety to offer."
"Vegan Nata in London. I got the blueberry, strawberry and raspberry - they were all delicious."
"My children tried the Apple and cinnamon and the strawberry and said they were really good."
"I've been here a few times now and have tried all the variations of their Pastel de Nata."
"Wow! Definitely you need to try this place! There was like 5 other choices I'd have loved to try."
"The cafe also offers tea and coffee, which complement the pastries nicely."
"The freshly baked Portuguese Nata at this shop is absolutely delicious, with a great flavor that really hits the spot."
Cons:
"Tried the original pastel de Nata and it quite did not hit the spot."
"Visited this place for a quick bite as it was recommended by my friend, and it was delicious. I expected more out of the flavours but I found it to be a bit lacking compared to the ones I tried in the streets of Portugal."
"Great dessert although too sweet. The only ones that are ‘eatable’ are the ones with berries since they have some sour in them."
"like the crust, coconut is kinda sweet for me. Go for the fruit one!"
Customer Service
Pros:
"The service was super quick and the staff was friendly."
"Friendly staff. Good service."
"The staff is very friendly and provides fast service."
"Popped in today when we were out in Soho as we spotted the cafe across the road and the Nata looked delicious! The staff were really lovely and friendly."
"The coffee is also good."
"The chefs were friendly too! Love it!"
"Good quality, friendly staff and good value."
"Amazing staff and Nata are fresh and delicious. One for £1.95 but better go for deal 3 for £5. I been to both Soho and Hammersmith shops, they didn't compromise on quality, definitely recommend to friends."
Cons:
"Reason why I only gave 4 out of 5 was because the staff behind the counter was not extremely friendly and welcoming."
"But as others say, the staffs were not friendly at all."
"The custard was a bit too sweet, if it was a bit less I would eat forever."
"However, during my visit, I encountered an issue with the customer service provided by the girl who was working that afternoon. Unfortunately, she did not seem very welcoming."
"The service could be friendlier."
"One star for the nata as they are the best in town but regarding the costumer service is dreadful!"
"The service in the shop is sneaky and cunning, I ordered 2 classic nata there that worth £5.9, but they charged me £7.9 without noticing me for paying any extra tips or fees."
"Just been to the shop in old Compton street (I’ve been there many times) and today (04/10/23 time 11:50am) the girl at the counter was so rude, not friendly at all with attitude, not smiling, chucking the products in the bag."
Atmosphere and Ambience
Pros:
"The walls are white with graphics on and it’s really a cool vibe."
"The best part is watching them bake the freshly made Pastel de Nata right in front of you - it's quite the spectacle!"
"The cafe also offers tea and coffee, which complement the pastries nicely."
"The shop is card only with contactless preferred. The shop has a couple of seats to sit and enjoy the Natas but is mostly designed for you to munch on them as you walk around Soho."
"Loved the veganata! Tiny place in a corner. You can sit there and enjoy the food while watching the crowd outside, if you like people-watching like myself."
"Tiny but mighty! Wonderful shop full of natas, made in the shop, fresh crispy, creamy, so tasty and moreish!"
"The Nata's made here are completely unlike any that I've had. They flavour is incredible, the pastry is so flaky and sweet, there is also a great variety of different pastel de natas."
"Love this place! I try to come every time I’m in SoHo. An absolute must try in London."
Cons:
"Not cozy in side though/almost no place to have a seat, which is so unfortunate."
"The coffee was average so I would recommend getting the 3 Nata for £6 deal and then getting coffee from somewhere else."
"There is no bathroom so it’s more of a place to pick up your goodies and go."
"I have deducted a star because they refuse to take cash."
"Could do with another person serving as it was very busy and only one woman taking orders, packing, and making coffees."
"There is very little inside to sit so this would definitely be more of a takeout place."
"The service in the shop is sneaky and cunning."
"The place is small but it can fit a number of visitors plus most of them they can take it as takeaway you don’t need to stay."