Caffè Concerto Haymarket Reviews Summary

Service

Pros:

• "They came out 4 times to see if we were ok and if there was anything they could do for us amazing."
• "We had very good service and would recommend anyone to book a table there."
• "Special thank you to Gayathri from the one in Haymarket street for being very attentive and provide great service which made our last visit to London very pleasant."
• "The waiter Mahir was amazing and so kind!"
• "Ahmed, who I assume was the maître d', looked after out table and he was fantastic & very friendly."
• "Staff were very polite and service was fast."
• "Our server Ahmed was very friendly and prompt with our order."

Cons:

• "Service was extremely slow and no, they weren't busy at all!"
• "It’s atrocious how they treat people - really snooty."
• "The service was very slow for a place with quite a few empty tables."
• "The staff are not the happiest bunch, but they're not awful - courteous but not friendly."
• "Service was appalling!"
• "The service was terrible. Waited about 20 minutes before even getting a menu."
• "Extremely poor service. We tried 3 times to call the waitress, she was just next to us, but she chose to ignore us."

Food Quality

Pros:

• "Food options were great."
• "Great place for breakfast. The food was well presented."
• "The cakes were served in big portions."
• "The desserts themselves are fresh and delicious."
• "The food was delicious and the portions were satiating."
• "The food itself is lovely."
• "The food was just exquisite. We had eggs Benedict with salmon and omelette with spinach."

Cons:

• "Bland food. Ordered nicoise salad. Worst I ever had."
• "The taste of the coffee was average, very average."
• "The custard accompanying the Apple Crumble Frangipane was cold."
• "The hot chocolate was literally just 99% milk and 1% cocoa powder, without any real chocolate."
• "Eggs Benedict came with no sauce. 'Toasted' sandwich had unmelted mozzarella inside."
• "The food was NOT nice at all. Very basic and nothing near other more affordable Italian places."
• "The food looked bland and unappealing, the plates scuffed and worn."

Staff Attitude

Pros:

• "Amazing staff. Very organized."
• "The manager is very kind and take extra care about his customer thanks for that...."
• "Special mention to Mahir for making us feel comfortable."
• "Gayathri was lovely, always smiling and helpful at recommending different options."
• "The staff were attentive and friendly."
• "The staff are pretty busy so sometimes hard to get their attention but once you do they’re lovely."
• "Thank you to Caique, Daria and Camilla for always being warm, kind and welcoming!"

Cons:

• "Strange waitor refused to talk to me, saying, 'I dont know what your saying' and walked away from me."
• "It’s atrocious how they treat people - really snooty."
• "Bad and unpolite staff."
• "Miserable staff. Rude and disrespectful."
• "Terrible attitude. We were given a table and then the waitress declined to serve us because we only wanted to order two teas without a dessert."
• "Rude staff, forcing you to order drink and food constantly."
• "The worst and most disappointing thing about this place was the staff."

Cleanliness

Pros:

• "Speedy service and clean environment."

Cons:

• "We were then shown to a very dirty area."
• "Toilets weren't very nice and could do with a clean or wipe down every hour."
• "The decor and cake display looked tired and dusty."
• "Coffee cold, dirty toilet and hurried service."
• "Customer service: 0.0 coffee tastes bitter, toilet is very dirty, old and dirty cups."
• "The toilets were not clean and the hand dryer broken."
• "Upon looking around from our table it was clear that this cafe needs a deep clean."

Value for Money

Pros:

• "The price is absolutely reasonable.. a takeaway fruit mousse slice was £3.20 including packaging so definitely good value for money."
• "They sell my favourite vegan pistachio cake there at a reasonable price so I had to stop by and take a slice away."

Cons:

• "It was over £10 and I left with a very bad experience."
• "£30 for 2 coffees and cake and after 20 mins waiting get talked to like they're doing you a favour."
• "It wasn't cheap. £4.95 a slice, no sense of urgency to serve."
• "It cost me nearly £45, just to feed myself."
• "Very expensive cakes with no real flavour... we had the Strawberry and cream and the Tiramisu cakes and they were tasteless."
• "Drinks and food are massively overpriced."
• "Food tasteless, expensive as hell, not worth it to dine here."