Address: Ffordd Penmynydd, Menai Bridge, LL59 5RP, United Kingdom
Phone: +441248712474
Rating: 4.3
based on 352 reviews.
Attraction Quality
Pros:
"A great thing to do, and so I highly recommend it."
"Great place lovely location and fun."
"The adventure playground is first rate and the soft play area great when the weather turns."
"Amazing butterfly house, better than Chester zoo and a hell of a lot cheaper."
"The animals are clearly all very happy & very well cared for with enclosures perfectly suited & spacious enough for their species."
"Really good value for a family day out - variety of animals, outdoor play, soft play and opportunities to pet animals."
"The butterfly house was really nice, with huge numbers of butterflies."
Cons:
"The baby change loo needs some attention though."
"Some of the enclosures seemed very small given the size of the animals."
"The butterfly room was grubby and felt unloved."
"Children's play area very good but would hardly call this a zoo."
"The butterfly enclosure was lacking in butterfly's and other enclosures were very tight and struggled to get in the spaces with a wheelchair."
"Many of the animals are cooped up in uncomfortable looking enclosures (particularly the birds) and don't look like they have much quality of life at all."
"The area with the birds felt a bit tired and there wasn't much space for them."
Value for Money
Pros:
"Lovely little place and great value."
"Fabulous. Great to be so close to the animals, something that larger attractions just can't replicate."
"For the money it's really good value."
"Good value of you're taking a season pass as well."
"Definitely great value for money."
"I was pleasantly surprised by the activities and facilities available here for a very affordable price."
"Food is very reasonably priced and the shop has a lot of choice with toys and gifts."
Cons:
"It's a little more expensive than I'd like to have paid though! Kids off all ages have to pay, £10.95 for a 2 year old!!!"
"Not worth paying over £30 for 2 adults and a kid for though - sorry 🙈."
"Bit expensive for the size of the place."
"Paid just over £25 for a 3 year old and 2 adults. Walked round it in less than 15 minutes."
"A total rip off for what you get at £26 for 2 small children and 1 adult."
"Expensive for a family of 4."
"Nice enough but dear for what it is and what’s there."
Staff and Service
Pros:
"The staff are lovely, allowing is to hold some of the insects and giving us fun information about them."
"The experience itself was fabulous and the staff we very friendly and helpful."
"Very knowledgeable and friendly staff. The staff are a real high point of this attraction."
"Staff pleasant, polite, helpful and informative."
"Friendly Staff that seem to enjoy looking after all the different animals and other types of species."
"Staff were all super friendly and animals clearly looked after properly."
"All staff where very friendly and couldn't do enough for you, keep up the hard work guys we will defiantly be back."
Cons:
"It's just a bit scary if you have young kids who tend to run off or kids with Autism and problems with crowded places as there isn't much space when it's busy."
"Cafe food was very average thought, couldn't cope when it was busy."
"Staff were unwelcoming and were very apathetic."
"The staff seemed unorganised and unprepared for the volume of customers."
"Rude women working in the cafe. We were rushed out and ignored."
"The older staff are very friendly but the younger staff just carnt be bothered with you."
"Lost a star due to the staff I spoke to being rude."
Facilities and Accessibility
Pros:
"Great for kids. Enjoyed sitting in the cafe eating lunch watching the Meercats running around outside."
"Has a soft play area too."
"There is full disabled access and generous parking."
"Fantastic day out especially on a rainy day for the family."
"The new outdoor play area looks really good."
"The price for the annual ticket is very reasonable as you can use it in both good and bad weather."
"Loads of free parking. Friendly staff."
Cons:
"It also has a soft play, but it was far too busy and wild in there."
"The cafe area was a bit tired and overpriced though."
"We didn't go in the indoor play as you had to pay extra on top of the expensive entry fee."
"Reception could of been a little more friendly."
"No petting animals due to Covid, or soft play (due to it being too busy)."
"Sadly after vising today I personnel wouldn't recommend anyone who uses a wheelchair to go to this attraction."
"The whole place is accessible with a pram, but not so accessible in a wheelchair as you'd need someone to open all the doors for you."