Swallow Brewers Fayre Reviews Summary

Service

Pros:

• "Always friendly staff at the swallow really can't fault the service."
• "Outstanding customer service."
• "Excellent service from her and one of the few I noticed wearing a Christmas jumper love the spirit 10/10 service!"
• "The service was great and the timing for food to come out was quick."
• "Service was excellent. Friendly, courteous, helpful staff."
• "Young lady that served us friendly and polite, food served in good time."
• "Staff were very friendly and always available to help."

Cons:

• "I have nothing against the food or service of most of the staff but the short, abrupt man who seated us is not a good representation of The Swallow."
• "There was hardly any staff on duty no apologies."
• "Every time I went to the bar there was no staff."
• "Service speed was extremely slow, despite very few customers in the pub."
• "Service was so slow the person in our group that ordered last was served first."
• "Service very slow (place was not full even under covid-19 restrictions)."
• "Service was below average in my opinion, with servers rushing around and no checking to see if food OK etc."

Food Quality

Pros:

• "Food was well cooked and, overall, a pleasant experience."
• "The evening takeaway meal was everything I expected and needed."
• "Food came out after not waiting that long and was all really tasty."
• "Stopped by here for breakfast from the adjoining Hotel a few times. Food was fresh and well cooked."
• "Food was amazing and carvery filled up my plate with as much as it could fit at was all nice and worth it and refillable drinks."
• "Had a lovely meal here this evening with all my family, service wasn’t the best but we couldn’t fault the food."
• "The food was quick to the table, very hot, lovely."

Cons:

• "Food was overpriced and took 40+ minutes to be served."
• "The only complaint was the state of the toilets despite the fact that there are signs saying that the toilets are monitored they were a mess."
• "The roast potatoes were part cooked, the sprouts were also the same."
• "The beef burger was so dry my grandson only had one bite, I then tasted it, it really was horrid."
• "The food was mediocre at best. Completely inoffensive - lacking any real flavour."
• "Went for fathers birthday I had the gammon so salty and didn't serve with peas."
• "The food was way below standard."

Ambiance and Cleanliness

Pros:

• "Pleasant atmosphere and friendly/helpful staff."
• "A well managed outlet. Has a good Children's indoor play area."
• "The whole place felt clean and well run."
• "Tables and toilets were very clean."
• "Perfect for young families as they are geared up for it. Food is fine and prices very fair."
• "One of the cleanest pubs I've been to."
• "Very nice atmosphere."

Cons:

• "It can be freezing in the play area if you choose to eat in there."
• "It's really old and run down."
• "Environment felt cramped as they were squeezing in as many tables as possible."
• "Chairs were dirty and the tables could have done with being wiped to be honest."
• "Needs a good clean round that area, dried coffee and looked like mould on a cut out."
• "Tables around mine were a bit dirty."
• "Unfortunately, the outside furniture needs a lot of work, some rotten benches, green algae on some."

Value for Money

Pros:

• "Absolute bargain buffet breakfast, with friendly, efficient service."
• "Good food at a fair price."
• "Just under £18 for two adults with the children eating free is good value."
• "For the money pretty good pub grub."
• "Priced decently, good quality of meat, well cooked, and most of all, clean."
• "Really nice food, and pretty cheap."
• "The food was nice and good price, plenty of drinks choice and free refills on soft drinks."

Cons:

• "Over an hour wait not informed when ordering people on next table arrived 20 mins after us and got their meal just before us."
• "Toilets could do with a deep steam clean of floors etc."
• "Avoid at all costs!"
• "Food left a lot to be desired."
• "Not the best food I have tasted but was ok."
• "Only ever go when I have a BOGOF voucher as I don't think the menu price is justified for the quality."
• "Went to swallow today for a drink... they had no lemonade offered me a sugar free Fanta what bad management is that won’t be visiting there again."

Family and Child-Friendliness

Pros:

• "Would highly recommend for young families."
• "A nice location because I can bring the kids to play."
• "Great place to eat with the family. Has a soft play area to keep the kids entertained."
• "It's a really nice family pub children's play area and big main part the food is good."
• "Love it, I come here for my 2 year old and if you have children it's a great place to take them for dinner and a play!"
• "Children enjoyed the play zone."
• "The kids play area is a great addition."

Cons:

• "Many of the children looked very red faced after only a few minutes."
• "Service shocking In kids play area girl behind counter walked away as I was waiting."
• "Only slightly grumble is paying for soft play for the duration of what they offer."
• "One thing I think really needs sorting is the amount of cigarette buts outside the front entrance."
• "The children's play area was nice with plenty of equipment."
• "The girl in charge of play area was very nice and good with the kids."
• "Kids area was open though and able to entertain the kids."