Address: 154 High St, Winchester, SO23 9BA, United Kingdom
Phone: +441962866792
Rating: 3.3
based on 118 reviews.
Quality of Food
Pros:
"Very good cream tea for two."
"Lovely selection (we actually had to take some of the delicious cakes home!"
"My favourite here has to be the strawberry gateaux, Charlotte gateaux and the coconut macaroon."
"Pleasantly suprised by size of portions. Only stopped for a drink but ended up ordering two slices."
"The servers were polite and the place seemed really full of people who were enjoying their phone."
"Two lovely young lady’s completed my order and had me seen too straight away! A lovely breakfast."
"The cappuccino was lukewarm. Eggs Benedict was more like boiled eggs as they were hard not runny. The quiche was supposed to come with fries, but had to ask for them... The cakes were delicious though."
"Classic Val Pat, cosy space good patisserie plus a cooked food menu. I've never been dissapointed by a val pat cake and this place is no different. Had the set afternoon tea, did a special pescatarian one for us. Scones and cream good."
Cons:
"Sandwiches were thin, lacking filling and flavour. Stingy with the cakes, only gave us one full size slice and cut it in half."
"The scones, the bit my nan was most looking forward to were SOLID AS ROCKS."
"The avocado on toast came out as bread (not even seen the toaster) and just chunks of plain hard avocado on top."
"The baguette we had was full of mustard which it did not state on the menu. The bagel included burnt lettuce and rocket, finished off with a hair on the plate."
"We ordered food that was sub par. The baguette we had was full of mustard which it did not state on the menu."
"The worst cafe I have yet been into. The eggs on toast were stone cold by the time I got the butter to spread on the toast."
"Awful service with food to match Just give this place a miss - it's overpriced and you end up waiting over an hour for food that is over cooked and you end up leaving."
"Worst all day breakfast my wife and i have ever had. Beans cold, eggs hard and cold, mushrooms cold, sausages cold, and the bacon was so over cooked it was like leather."
Customer Service
Pros:
"Very good service."
"The staff were lovely. I would recommend for a relaxed treat."
"This lovely setting could do a lot better with small improvements."
"What a lovely team at Patisserie Valerie, all the staff were attentive and supportive!"
"Hats off to the what I can only presume is the manager, boosting his team up on a busy Saturday!"
"The young lady on the till was also incredibly lovely, happy to serve me and she was so polite!"
"Came here with my family whilst on holiday and I have to say that the food was absolutely delicious! But mostly, the gentleman who served us was so lovely and accommodating to my dad's fussing eating so a massive thanks to him!"
"I took my mother in after what was a stressful gp appointment, and was immediately impressed by the general cleanliness and by the well organised displays."
Cons:
"The rudest member of staff I've ever had the misfortune to deal with. AVOID AT ALL COSTS!!"
"Arrived just after 2pm after clearly a busy lunch period... Rather concerning was that about 4 tables remained covered with empty cups and plates for at least 30mins."
"Not enough staff to cope with the influx of customers to the Christmas market."
"Shambles of a business... After drinking half of our drinks the food still hadn't arrived, to be told ' it'll come when it's ready, I have to wash up plates and cutlery as we have no clean ones!!!'"
"We were greeted by someone who had the attitude as if they had deficated themselves, or they had tread in some dog poop."
"We were told someone would come and take our order they didn't! ... No wonder the cafe is has only a few customers."
"Inedible food and appalling service. They charge 20% for the service, but it looks like the staff does not want to provide any service."
"Service slow, some waiting staff seemed almost to busy themselves to not be serving."
Cleanliness
Pros:
"Very clean toilets."
"I took my mother in after what was a stressful gp appointment, and was immediately impressed by the general cleanliness."
Cons:
"The cutlery were so dirty that we were sure they had not been washed because we could wipe the food off by our fingers."
"The table next to us had leftover food and drink there the whole time we were there. The bathroom is so dirty that I decided to hold it in."
"Went in on a hot summers day, not busy at all. Half the tables were left with dirty plates and glasses on that hadn’t been cleared up."
"Poor service .Had to wait ages for food nothing came together. Coffee cold .Had to ask 3 times for knife and folk .staff seem to be clueless. Hygiene behind counter much to be desired."
"The glasses for our water were dirty and so was my latte."
"The cappuccino was lukewarm... The toilets were dirty."
"My friend and I decided to pop in to Patisserie Valerie this morning . As I went to pour my cup of tea I noticed the cup was very dirty."
"Definitely not up to the normal patisserie Valerie standards. Really dirty toilets blocked, both spoons came with food and the glasses had lip marks."
Management and Efficiency
Pros:
"The manager (Tom?) was brilliant though, extremely apologetic and rectified the situation through many a gesture of goodwill."
"The whole atmosphere was very welcoming and friendly, and I'll be back on a regular basis! Thank you to the whole team for such a positive experience!"
Cons:
"Rather concerning was that about 4 tables remained covered with empty cups and plates for at least 30mins and 1 couple left because they didn't have scones after waiting some time."
"Although tables were numbered they were getting orders wrong and taking orders for items that weren't available then disappointing people at the tables."
"Hideous experience. Disorganised staff, ludicrous queuing system that requires restaurant customers to queue along side take away customers."
"After considerable wait the order was taken for two soups of the day with bread. We waited for a further 20 minutes for our order to be served, before leaving to find somewhere else."
"Not quite there yet...Went in today as a nice treat. Immediately jumped on by the manager, or wannabe manager to ask what we would like."
"We were looking forward to a treat for afternoon tea and very disillusioned with our experience at this branch of Valerie’s. Sat at table unwiped and sticky with dirty glasses."
"Service poor, waited some time before order was taken, once food arrived which took some time as they explained our order hadn't quite made it to kitchen."
"Staffing issues need to be sorted out before I would go back. Waited nearly half hour for two teas."