Ye Olde Swan Reviews Summary

Service

Pros:

• "The staff were incredibly friendly."
• "Staff is really friendly."
• "The staff was attentive and responsive, the service was top notch."
• "Staff friendly."
• "All the staff were super friendly and food was delicious."
• "The staff were very friendly and welcoming."
• "The staff couldn’t have been friendlier and more welcoming."

Cons:

• "A feeling of no one in charge and no one really cares."
• "The person sitting us down was blatantly rude to us before we even sat down."
• "The most appalling service you will ever experience!! Very rude and unhelpful staff."
• "The staff and landlord seem to regard the customers as an inconvenience."
• "No staff to be found to raise our concerns."
• "Awful customer service, the absolutely useless managing a big table."
• "Poor customer service on the occasion we went."

Food Quality

Pros:

• "The food was fine but definitely more pub grub than anything."
• "Food is ok."
• "The food was good value with good-sized portions, fresh and tasty."
• "Kids meals were good and the chocolate pops ice cream was awesome."
• "The festive pie was super delicious served with tasty vegetables, the best roast potatoes I’ve eaten in any pub and lashings of gravy in a delightful miniature gravy boat."
• "The food was excellent."
• "Delicious food. Refreshing drinks."

Cons:

• "The onion rings were full of oil, they seemed just reheated rather than fresh."
• "Food comes slowly, long wait and nothing espectacular worth the wait."
• "Limp sandwiches and beer that doesn't taste great."
• "Food wasn't the best (veggie burger was pretty dry)."
• "Seriously disappointing food!"
• "2hr + wait for lousy food."
• "Both our toasted sandwiches were terrible!"

Location & Ambiance

Pros:

• "It's calm pub and a family diner too they have a nice view of thames river and a small island on the other side."
• "Very pleasant Thames riverside pub."
• "The pub is on the Thames Riverside which is very pretty and it is very cosy inside."
• "Beautiful spot to have a beer by the river or even on a kayak as I did on my 30th birthday!"
• "Beautiful pub with lovely historic features and real fires."
• "Lovely beer garden, and boats can Moor right outside."
• "Lovely setting and a nice atmosphere each time I have been there."

Cons:

• "A bit tired, the garden has satellite dishes and cables everywhere."
• "Place looks tired and old, wear off and somehow dirty (toilets are smelly too)."
• "The place doesn't look good from the front."
• "Really gone downhill."
• "There's little here - a few shops, a bakery, a handful of pubs and a poorly maintained road running through it from all directions."
• "Very substandard pub food expected more from this establishment."
• "The old part of the building looks very relaxing with even a running fire although some parts would need a lick of paint."

Pricing & Value

Pros:

• "The round of Estrella and spirit and mixer was very well priced for the area and below the usual GK expected price."
• "Lunch menu reasonably priced."
• "You can't beat it for value given it's location."
• "It is very good value for money. For the £11-12 mains prices and slightly more for Sunday roast you get a huge portion made from fresh ingredients."
• "Not expensive for a beautiful old pub in an excellent thameside location serving excellent food and drink with friendly and helpful staff."
• "Really nice food. Good prices."
• "Very reasonably priced."

Cons:

• "Regular sized Diet coke at 2.60 a bit expensive."
• "Food and drink is a little on the pricey side."
• "So many pubs now charge far too much and you get very little."
• "Food over priced for very poor food and service, we won’t come back at least for food."
• "We were expecting it to be better quality for what we paid."
• "Roast dinner a bit hit and miss."
• "Below average food, poor customer service on the occasion we went."

Parking & Accessibility

Pros:

• "Free parking is also a bonus even though it’s only for a few cars!"
• "Car parking on site."
• "Parking is limited, but you will find on-street parking not far away."
• "Disabled parking available."

Cons:

• "Very limited on-site parking."
• "Parking is limited so be prepared to park on the road and walk five minutes."
• "Only problem was the car park isn't massive."
• "Practically zero on site parking, so you'll have to reckon on walking the last hundred yards or so."
• "Poor on car park spaces, you need to park the car a bit further up but worth giving it a try."
• "No parking."