Dale Jones Kitchens Reviews Summary

Workmanship and Quality

Pros:

• "Its been approx 18 months since the work was carried out and no faults whatsoever."
• "Dale and his team are complete perfectionists with vision."
• "We are so pleased with the quality and workmanship of all the furniture, which has all been made to such a high standard and finish."
• "The standard of both workmanship and communication has been second to none and we cannot thank the team enough for the excellent job they have done at a very fair price."
• "Quality of workmanship is amazing with 0.01mm tolerances, brilliant joinery work."
• "The actual wardrobes are extremely well made and of the highest quality."
• "All the tradesmen who came into our house were very respectful of our home; were courteous and polite; highly experienced and without exception, took tremendous pride in their work."

Cons:

• "One day they didn't attend as there were a couple of doors with flaws on them."

Customer Service and Professionalism

Pros:

• "They are a professional, friendly team and nothing is too much trouble for them."
• "So efficient, professional and helpful."
• "Everyone I have spoken to and met (both at Dale Jones Kitchens and the construction company, Naylor Construction) have been professional, tidy, punctual, informative, helpful, accommodating, and patient with my questions."
• "Dale and his team were very professional and accommodating."
• "The fitters on the job are fantastic and did an amazing job keeping the working area clean and ensuring that everything is perfect."
• "They are professional and tidy. Very hard working."
• "The team are polite, hard working and willing to go the extra mile."

Cons:

• "Even after the installation any little niggles and Dales team sorted it."

Design and Customization

Pros:

• "Karen was brilliant in the showroom and very responsive on email."
• "Great 3D kitchen design, good choice of finishes."
• "Advice was given on the right type of appliances and ones that would complement the finished look and feel of the kitchen."
• "Dale Jones manufacture all their kitchens, so each is bespoke."
• "Dale was really accommodating, nothing was too much trouble."
• "Dale has given us the wow factor we were hoping for."
• "Dale is brilliant with designs and has great suggestions on designs."

Cons:

• "Dale helped us to design every aspect of the furniture, providing really helpful suggestions to make sure it was exactly what we wanted."

Aftercare and Support

Pros:

• "Hassle free after care service."
• "The after sales service was also very good to iron out a couple of minor snags."
• "Any minor hiccups were dealt with swiftly, without fuss and communication was without fault."
• "One of our display light stopped working, we contacted Dale, within 24 hours one of his team arrived to sort!"
• "2 years on....I had a couple of snags and Dale treated me like I'd bought the kitchen yesterday so dedicated and loyal."
• "When it was fitted they had even included a light behind the headboard for us which we hadn't been aware of so was a fantastic surprise."
• "His colleague Alex was extremely polite and well mannered who came to do the remedial work."

Cons:

• "We had a couple of snags but the fitter came out within 24 hours and confirmed the job."