The Case Is Altered Reviews Summary

Atmosphere

Pros:

• "Stunning place outside in the sun and a real old fashion feel inside with friendly staff and very good food."
• "Great warm atmosphere."
• "Fast, friendly service as well as a great outdoor atmosphere."
• "Lovely when sunny. Great for bringing the kids and family down."
• "The atmosphere was nice and relaxing."
• "Really good pub with decent outdoor space with tables on grass and on decking."
• "Feels like a country pub in the middle of suburbia."

Cons:

• "Not every table had table heaters, and got extremely cold as soon as the sun went down."
• "The atmosphere there was slightly gloomy."
• "An unnecessarily raucous table bit of a nuisance - they tried hard to spoil it but didn't succeed!"
• "The table we were sat on didn't feel very clean either and quite sticky."
• "Unacceptable wait times."
• "I was going to go in but the amount of litter next to the pub put me off."
• "Lovely atmosphere, slightly noisy patrons.... could do with some background music."

Service

Pros:

• "Lovely staff."
• "The staff were all charming."
• "Staff also did a great job at intervening at the accident that occurred around 11pm :)"
• "Staff are very friendly and most eager to make your visit enjoyable."
• "Service was great, the staff is very polite and friendly compared to other pubs around."
• "Staff were friendly and efficient."
• "Great service for afternoon drinks."

Cons:

• "We had to request a high chair 3 times."
• "Not very friendly bar staff to any one who is not a regular."
• "Staff had no time to greet you with a smile."
• "Called in for a pint last night was served by a lady who was very rude didn't speak once slammed my pint down on the bar."
• "But, sadly, it's one of those places where the bar staff all seem to have more important things to do than serve customers."
• "The service was lacking will not be going back again."
• "We waited over 40 minutes to be served!"

Food

Pros:

• "Also impressive food, just make sure you leave room for the excellent ice-cream."
• "Lovely Sunday roasts. Generous portions, well prepared."
• "Food was great - particularly the fishcakes - will go back again soon."
• "We also had some lovely food lemon sole and grilled chicken."
• "The food was excellent and seeing it being cooked in the kitchen at the back was great."
• "The food is of a really high standard."
• "Food excellent."

Cons:

• "Don't order their peanuts, they are always out in taste, even though they are not out of date..."
• "Sadly the lunchtime sandwiches our group of 4 had chosen, came back as unavailable, cream cheese, was off!"
• "Food seems to have gone downhill. Used to be very good, now I wouldn't even class it as average."
• "Fish & chips was OK, parma ham starter had some tasteless veggy patty."
• "The chicken was the quarter breast section. It was a bit on the dry side."
• "We had to wait an hour for our Sunday dinner and when it arrived it was cold and undercooked."
• "The Mac & Cheese didn't have great depth in flavour and was overpowered with mustard."

Value

Pros:

• "Said they were full of salmon and good value at £6."
• "Beer seems reasonably priced."
• "The food is a cut above, not economy, and worth the price."

Cons:

• "I was horrified to see my orange and lemonade cost £4.10! And I paid £6 for a sausage roll starter which was the size of a mini sausage roll you would buy in a multipack from the supermarket, complete and utter extortion."
• "Service was good though drinks and bit pricey tho that's everywhere nowadays."
• "It's extremely overpriced and average anyway."
• "Food price ratio was disappointing."
• "Again a bit excessive at £16."
• "£8 for a ham & cheese sandwich (no crisps or salad garnish) is taking the mick!"
• "It was nice but a bit excessive for £16.50."